QR17272 - Technical Systems Specialist | Qatar Airways | Doha

[{{ $ctrl._job.status.name | translate}}] QR17272 - Technical Systems Specialist | Qatar Airways | Doha
Qatar Airways

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Job description

About You:

As a Technical Systems Specialist  you will provide first level support to users of one of the dedicated systems streams. (TRAX, AMPPS, peripheral systems and in future the new MRO system) . Perform maintenance activities required for the ongoing operation of the systems.

Other Accountabilities ( Operational )

You will :- 

  • Provide first level functional support for systems used by Technical Department. This includes business critical systems (TRAX, AMPPS and QAMS), Systems hosted by OEM’s (Airman, AHM) and Tier 2 systems (workflow, e-TDR).
  • Provide 24X7 System Support ensuring continuity and quality, with on premise and / or on-call availability of Support staff.
  • Perform User Management and Data Administration functions for selected Technical Systems.
  • Conduct data analysis and monitor system usage to ensure identified data controls are in place. Liaise with Data Owners within Technical to ensure any data inconsistencies are rectified immediately.
  • Execute regular releases of selected existing systems, with auditable records of all testing by the System Support & Subject Matter Expert teams from Technical Departments.
  • Execute integrated test plans, test scenarios as well as user acceptance and regression test packs for selected Technical Systems.
  • Extract and prepare weekly, monthly, KPI reporting using Technical MIS Repository. 
  • Extract and analyse data to provide inputs into identifying areas where system enhancements / development is needed.
  • Implementation of approved system changes in collaboration with IT department.
  • Support in defining and documenting system requirements taking into account:
    • Industry trends, requirements and deadlines
    • Department needs and requirements
    • End User requests  and priorities
  • Perform other department duties related to his/her position as directed by the Head of the Department


As a Technical Systems Specialist  you will provide first level support to users of one of the dedicated systems streams. (TRAX, AMPPS, peripheral systems and in future the new MRO system) . Perform maintenance activities required for the ongoing operation of the systems.

Other Accountabilities ( Operational )

You will :- 

  • Provide first level functional support for systems used by Technical Department. This includes business critical systems (TRAX, AMPPS and QAMS), Systems hosted by OEM’s (Airman, AHM) and Tier 2 systems (workflow, e-TDR).
  • Provide 24X7 System Support ensuring continuity and quality, with on premise and / or on-call availability of Support staff.
  • Perform User Management and Data Administration functions for selected Technical Systems.
  • Conduct data analysis and monitor system usage to ensure identified data controls are in place. Liaise with Data Owners within Technical to ensure any data inconsistencies are rectified immediately.
  • Execute regular releases of selected existing systems, with auditable records of all testing by the System Support & Subject Matter Expert teams from Technical Departments.
  • Execute integrated test plans, test scenarios as well as user acceptance and regression test packs for selected Technical Systems.
  • Extract and prepare weekly, monthly, KPI reporting using Technical MIS Repository. 
  • Extract and analyse data to provide inputs into identifying areas where system enhancements / development is needed.
  • Implementation of approved system changes in collaboration with IT department.
  • Support in defining and documenting system requirements taking into account:
    • Industry trends, requirements and deadlines
    • Department needs and requirements
    • End User requests  and priorities
  • Perform other department duties related to his/her position as directed by the Head of the Department


About Your Job:

Qualifications:

Essential

  • Relevant College or University qualification to min Bachelor's level

 Previous Experience:

  • Essential

  • Minimum 5 years relevant experience
  • Extensive experience in usage and support of mission critical systems, especially in the Aircraft Maintenance domain.
  • Working experience in MRO systems.

 

 Job Specific Skills:

  • Essential

  • Sound knowledge of Aircraft Maintenance Systems domain.
  • Highly developed planning, analytical and problem solving skills.
  • Understanding of key stakeholder functions.
  • Excellent interpersonal, communication and stakeholder management skills in a multicultural setting
Other Information:

When applying for a new role where you will continue to report to your current manager within the same cost center (CC), the I-NOC is not required.

If the new role does not report to your current manager, a signed and approved I-NOC must be uploaded along with your application. Please note that I-NOC must be valid only for the position stated. I-NOC must be uploaded no later than the closing date stated on this vacancy. For clarification or if you encounter any problems uploading your documents/I-NOC please contact your Admin or the Recruitment Team for assistance. Unfortunately, we will not be able to process your application further if all HR criteria’s are not met.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. NOC (Qatar Airways Group Employees Only)
4. Other Relevant Documents\Certificates\Licenses

Requirements

See description

Job type
Fulltime job
Location
Al Khulaifat Al Jadeeda, Doha, Qatar
Department
Engineering & Maintenance
Starting in
As soon as possible

Qatar Airways

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