QR17273 - Manager Technical Systems Support | Qatar Airways | Doha

[{{ $ctrl._job.status.name | translate}}] QR17273 - Manager Technical Systems Support | Qatar Airways | Doha
Qatar Airways

Posted

Job description

About Your Job:

You will be responsible of leading the team of specialist in providing support for Technical System including Tier 0/1 Systems like TRAX, AMPPS and any other system used by technical. Ensure that support requirements are continually reviewed and that the team can provide the required services. You will ensure that Qatar Airways Technical is fully supported by IT Systems.

Accountabilities:

  • Develop integrated test plans, test scenarios as well as user acceptance and regression test packs for all systems, based on the criticality of each system. Manage the execution of integrated test plans, test scenario as well as user acceptance and regression test packs for all systems, based on the criticality on each system

  • Define and continuously develop the service level agreements between Technical systems Support and System Used to ensure that Technical is fully supported in the use of their IT systems

  • Contribute to the development and implementation of IT Business Systems strategy by analysing and presenting data on the usage and performance of Technical System

  • Setup and maintain a technical system support team that will provide support for Technical System end users and maintenance activities for the systems

  • Responsible for ensuring the provision of functional support for all system used Technical Department. This includes business critical systems ( TRAX,AMPPS, and QAMS), system hosted by  OEMS and Tier 2 system

  • Maintain close liaison with relevant IT Teams so ensure routine maintenance, timely resolution of bugs, high availability of all Technical Systems and efficient coordination with System Suppliers.

  • Design and implement processes for conducting data analysis and system usage monitoring that verify that identified data controls are in place. Implement processed for handling any data inconsistencies that are identified.

  • Develop and implement a Technical MIS Repository for weekly, monthly, KPI reporting

You will be responsible of leading the team of specialist in providing support for Technical System including Tier 0/1 Systems like TRAX, AMPPS and any other system used by technical. Ensure that support requirements are continually reviewed and that the team can provide the required services. You will ensure that Qatar Airways Technical is fully supported by IT Systems.

Accountabilities:

  • Develop integrated test plans, test scenarios as well as user acceptance and regression test packs for all systems, based on the criticality of each system. Manage the execution of integrated test plans, test scenario as well as user acceptance and regression test packs for all systems, based on the criticality on each system

  • Define and continuously develop the service level agreements between Technical systems Support and System Used to ensure that Technical is fully supported in the use of their IT systems

  • Contribute to the development and implementation of IT Business Systems strategy by analysing and presenting data on the usage and performance of Technical System

  • Setup and maintain a technical system support team that will provide support for Technical System end users and maintenance activities for the systems

  • Responsible for ensuring the provision of functional support for all system used Technical Department. This includes business critical systems ( TRAX,AMPPS, and QAMS), system hosted by  OEMS and Tier 2 system

  • Maintain close liaison with relevant IT Teams so ensure routine maintenance, timely resolution of bugs, high availability of all Technical Systems and efficient coordination with System Suppliers.

  • Design and implement processes for conducting data analysis and system usage monitoring that verify that identified data controls are in place. Implement processed for handling any data inconsistencies that are identified.

  • Develop and implement a Technical MIS Repository for weekly, monthly, KPI reporting

About Your Job:

Qualifications, Experience and Skills:

         Essential

  • Relevant College or University qualification to min Bachelor's level

          Preferred

  • Additionally, project management certification

Previous Experience:

          Essential

  • Minimum 8 years relevant experience.

  • Extensive experience in the support of Critical Business Systems, including Tier 0/1 systems in a complex and operational critical environment

Job Specific Skills:

           Essential

  • Highly developed planning, analytical and problem solving skills

  • Excellent understanding of the Aircraft Maintenance domain, with deep expertise in the usage, development, implementation and support of Systems in the MRO Domain like TRAX, AMPPS & QAMS

  • Understanding of key stakeholder functions.

  • Excellent interpersonal, communication and stakeholder management skills in a multicultural setting

  • Managerial skills – Ability to delegate work, set clear directions and manage work.

Other Information:

Additional Internal Information:

When applying for a new role where you will continue to report to your current manager within the same cost center (CC), the I-NOC is not required.

If the new role does not report to your current manager, a signed and approved I-NOC must be uploaded along with your application. Please note that I-NOC must be valid only for the position stated. I-NOC must be uploaded no later than the closing date stated on this vacancy. For clarification or if you encounter any problems uploading your documents/I-NOC please contact your Admin or the Recruitment Team for assistance. Unfortunately, we will not be able to process your application further if all HR criteria’s are not met.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
4. Copy of Training Certificates
5. NOC (Qatar Airways Group Employees Only)

Requirements

See description

Job type
Full-time
Location
Al Khulaifat Al Jadeeda, Doha, Qatar
Department
Engineering & Maintenance
Starting in
As soon as possible

Qatar Airways

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