QR17641 - Operations Manager | Qatar Airways Holidays | Doha, Qatar

[{{ $ctrl._job.status.name | translate}}] QR17641 - Operations Manager | Qatar Airways Holidays | Doha, Qatar
Qatar Airways

Posted

Job description

About Your Job:

Qatar Airways Holidays currently have an exciting opening for an Operations Manager – Qatar Airways Holidays, which be a vital strategic role within the leadership team of the organization.

In this role you will be responsible for the operational management of Qatar Airways Holidays in Qatar and outstations covering sales, financial, operational efficiency, staff performance matters and to analyse, develop and implement new operational improvements and new services.

As an Operations Manager, you'll manage relationships with a variety of clients and stakeholders. You'll be self-motivated, able to multi-task in a fast-paced and sometimes ambiguous environment, and sales-focused with the ability to expand client relationships. You'll act as an advisor and consultant, as well as a client advocate within Qatar Airways Holidays.  Above all, as a member of management team you are expected to take a lead in driving the strategic plans for your team and take interim responsibility for measuring and tracking department performance and efficiency against key performance indicators and identifying any areas for improvement.

Focusing on continuous improvement and high levels of quality, performance and productivity you will implement new skills, processes and techniques aimed at operational excellence. As a representative of the Qatar Airways brand, you will be an ambassador of our Qatar Airways Values, systems, processes and policies.  This role demands a high level of energy, intelligence and style. In addition you major responsibilities would be:-

Responsibilities:-

  • Manage operations within the Sales team, aligning the workflow among team members in order to execute complex initiatives and to ensure accountability to team goals.
  • Ensure the operations of Qatar Airways Holidays and its outstations and implants are run with the highest quality of service to customers and in line with the company policies and procedures achieving a 100% error free operation.
  • Responsible for creating a continuous process of assessment and change, increasing turnover while keeping costs stable.
  • Serve as a liaison with clients regarding new product launches while also ensuring clients are satisfied with the way QR Holidays are supporting their needs.
  • Setting and monitoring service standards be it waiting times, turnaround and accuracy of response.
  • Performance measures to be implemented, leading to improved efficiency and customer service

 

    Qatar Airways Holidays currently have an exciting opening for an Operations Manager – Qatar Airways Holidays, which be a vital strategic role within the leadership team of the organization.

    In this role you will be responsible for the operational management of Qatar Airways Holidays in Qatar and outstations covering sales, financial, operational efficiency, staff performance matters and to analyse, develop and implement new operational improvements and new services.

    As an Operations Manager, you'll manage relationships with a variety of clients and stakeholders. You'll be self-motivated, able to multi-task in a fast-paced and sometimes ambiguous environment, and sales-focused with the ability to expand client relationships. You'll act as an advisor and consultant, as well as a client advocate within Qatar Airways Holidays.  Above all, as a member of management team you are expected to take a lead in driving the strategic plans for your team and take interim responsibility for measuring and tracking department performance and efficiency against key performance indicators and identifying any areas for improvement.

    Focusing on continuous improvement and high levels of quality, performance and productivity you will implement new skills, processes and techniques aimed at operational excellence. As a representative of the Qatar Airways brand, you will be an ambassador of our Qatar Airways Values, systems, processes and policies.  This role demands a high level of energy, intelligence and style. In addition you major responsibilities would be:-

    Responsibilities:-

    • Manage operations within the Sales team, aligning the workflow among team members in order to execute complex initiatives and to ensure accountability to team goals.
    • Ensure the operations of Qatar Airways Holidays and its outstations and implants are run with the highest quality of service to customers and in line with the company policies and procedures achieving a 100% error free operation.
    • Responsible for creating a continuous process of assessment and change, increasing turnover while keeping costs stable.
    • Serve as a liaison with clients regarding new product launches while also ensuring clients are satisfied with the way QR Holidays are supporting their needs.
    • Setting and monitoring service standards be it waiting times, turnaround and accuracy of response.
    • Performance measures to be implemented, leading to improved efficiency and customer service

     

      About You:

      To join our team in this role you must hold a Bachelor Degree or equivalent, with excellent level in spoken and written English; you must have minimum 7 years of job related experience in customer relations roles, preferably in the travel/airline industry within CRM environment, with track record of implementing change.

      The role requires a high proactive, timely approach to problem resolution, including progress action with internal departments. You must have strong communication, leadership, analytical and IT skills. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business.

      You will be working in a multi-cultural environment and need to be able to delegate work, set clear direction for your team and manage workflow of both internal and external processes. Exemplary customer relationship management ability and commercial and service delivery skills are key attributes in this role.

      Note: you will be required to attach the following:
      1. Resume / CV
      2. NOC (Qatar Airways Group Employees Only)

      Requirements

      See description

      Job type
      Fulltime job
      Location
      Al Khulaifat Al Jadeeda, Doha, Qatar
      Department
      Other
      Starting in
      As soon as possible

      Qatar Airways

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