QR17653 - Doha Event - Customer Services Agent - Customer Contact Centre

[{{ $ctrl._job.status.name | translate}}] QR17653 - Doha Event - Customer Services Agent - Customer Contact Centre
Qatar Airways

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Job description

About the Job:

We are looking for Bilingual / Arabic speakers Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha. 
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

We are looking for Bilingual / Arabic speakers Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha. 
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

About You:

You must be fluent in Arabic & English languages, interactive, customer service oriented person with warm, cheerful and expressive personality. Excellent communication skills are required.

You must hold at minimum High School Certificate. Ideally you will have knowledge of Amadeus reservation program, in addition to experience in airline or hospitality industry. You must be fluent in English and Arabic, with a strong sense of customer satisfaction.

 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

Requirements

See description

Job type
Fulltime job
Location
Al Khulaifat Al Jadeeda, Doha, Qatar
Department
Communication
Starting in
As soon as possible

Qatar Airways

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