QR17670 - Senior Reservations & Ticketing Agent | Qatar Airways | Shanghai

[{{ $ctrl._job.status.name | translate}}] QR17670 - Senior Reservations & Ticketing Agent | Qatar Airways | Shanghai
Qatar Airways

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Job description

About Your Job:

In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

  • Handle customer requirements/requests professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries 
  • Handle telephone calls and passengers whilst at all times carefully following QR procedures and regulations 
  • Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers. Effectively communicate the fares, policies and procedures to passengers by providing accurate information.
  • Prepare sales reports for finance and generate weekly reports
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
  • Develop and maintain a regular pattern of sales calls
  • Perform any other tasks assigned

In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

  • Handle customer requirements/requests professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries 
  • Handle telephone calls and passengers whilst at all times carefully following QR procedures and regulations 
  • Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers. Effectively communicate the fares, policies and procedures to passengers by providing accurate information.
  • Prepare sales reports for finance and generate weekly reports
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
  • Develop and maintain a regular pattern of sales calls
  • Perform any other tasks assigned
About You:

To be effective in this role, you will need a minimum of a relevant Vocational, Tertiary or Trade Qualification. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of three years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability.

English and Chinese language fluency (written and spoken) is a requirement for this role.

Note: you will be required to attach the following:
1. Resume / CV

Requirements

See description

Job type
Full-time
Location
Tongzhou Qu, China
Department
Other
Starting in
As soon as possible

Qatar Airways

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