Sales Support Coordinator
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Sales Support Coordinator

Qatar Airways

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Sales Support Coordinator

About the job



About the role

We at Discover Qatar aim to provide and sustain 5-stars standards in customer services and to achieve the Sales & Revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants. As a Sales Support Coordinator, you will be supporting the DQ Sales team with all analysis and manage the administrative requirements of the department. Supports in managing contracts and assist in the day to day management of Tour Operator accounts .The Sales Support Coordinator will assist the Sales team by processing quotations, bookings and documentation that are generated by their sales calls and clients.

To achieve our ambition we need you to share your skills and fresh ideas, this includes:

  • Ensure all requests received are actioned within the department SLA and  process bookings for enquiries that are converted
  • Administer the initial IOL( DQ Internet Booking Engine ) Account Profile Set Up and IOL Account Profile changes (on set up and contracting terms)
  • Raise the Tour Operator contracts in CMS and follow through for approvals.
  • Administers Client Correspondence in a timely and effective way for any FIT, Group | MICE and Sales Leads
  • Coordinates with internal stakeholders on client/sales requirement on product (accommodation; transfers and tours) /service delivery
  • Provide regular sales leads based on market research regarding tour operator and competitors and provides the Management with the relevant information on pricing, promotions and market updates.
  • Coordinates and communicates (with the Marketing/ E-Com Team) all types of advisory and notification to Trade partners that includes:
  • Sales Campaigns / Promotions.
  • Destination Events & Marketing Initiatives.
  • Sales Updates.
  • Ensures the Sales Team is fully equipped with up to date materials like sales kits; pricing sheets; B2B selling platform developments; operational updates.
  • Organizes and distributes sales updates to relevant (INTERNAL)  stakeholders in the organization
  • Prepares and provides weekly/monthly sales & revenue reports to the Sales Manager.
  • Investigate and report all potential concerns.
  • Ensure customer details are kept up to date and reflected in all database.
  • Provide ongoing assistance for clients including processing amendments, cancellations, reissues and refunds.
  • May require outside office activities; like sales calls, sales blitzes, promotion etc.


Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you

You are expected to have relevant Vocational, Tertiary or Trade qualification with minimum 4 years of experience of job related experience required (Travel and Leisure/ Airlines / Tour Operator).

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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Sales Support Coordinator

Doha, Qatar

Full-time, Indefinite

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