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Leisure & Front Office Admin Support Trainee
Radisson Collection Grand Place Hotel, Brussels


Job description

Regarding the current worldwide situation, The Radisson Hotel Group is forced to postponed hiring and this until an indefinite period. We will come back to you when the situation will be better.
Thanks for your understanding.

Featuring a modern Art Deco façade that includes a stunning atrium, glass dome and a river designed by renowned architect Michel Jaspers, the Radisson Blu Royal Hotel, Brussels is conveniently located in the city center.

Our 281 rooms and suites features different signature styles: Urban Style, New York Mansion, Maritime and At Home. Guests can choose from 3 on-site restaurants: the Sea Grill restaurant, winner of 2 Michelin stars, the unique PebbleWood Corner and the Atrium restaurant that features seasonal Belgian favorites. ."


Facilitating communication within the department, the hotel and with the clients. Performing all tasks according to departmental guidelines, the departmental business plan and the corporate guidelines and service concepts.

Front Office
Our on-site team works in close cooperation with a Contact Centre (= Reservation Centre) which handles the majority of the room reservations. However, all special requests and billing processes are managed at hotel level. Support the FO supervisor with internal communication in order to book and report properly the room revenue. Target the highest level of guest satisfaction by a smooth pre-arrival room management.


• Main hotel point of contact to assist group organizers (from the event request to the billing)
• Following up on assigned activities in OPERA to ensure high level of service and sales conversion
• Handling requests and responsible for specific contracts
• Managing the meeting rooms signage
• Performing market research and benchmark analysis in collaboration with the Sales & Marketing department
• Updating, processing and handling requests for individuals and groups
• Upselling
• Prepare the next-day arrivals
• Primary point of contact for the Contact Centre
• Handling daily operations linked to the OTA’s (online travel agencies)
• Participating on revenue strategy, ad-hoc reporting and forecasting
• Understand the sales strategy in order to maximize the different revenue streams Focus on Guest satisfaction on-site, pre & post arrival


Knowledge & Requirements
• YES I CAN attitude
• Willingness to learn
• Customer oriented
• Oriented problem solving
• Team player & communication skills
• Flexibility & adaptability
• Rigorous & quality oriented
• Organizational skills

French and English proficiency are a must. Dutch or other language is a plus.
Proficiency in OPERA is a plus and will boost your learning pace/autonomy.


Experience in events


Job type
Brussels, Belgium
Events, Front Office reception, Reception, Administration
Starting in
January 2022
Duration of the contract
6 months

Radisson Collection Grand Place Hotel, Brussels

Famed for its glass-crowned, 7-story atrium and post-modernist architecture, our distinctive hotel was designed by Michel Jaspers back in 1989. Now, elegantly updated with remodelled interiors, the Radisson Collection Hotel, Grand Place Brussels seamlessly blends the best of international living with a powerful sense of place in one iconic Brussels landmark. Discover 282 elegant rooms and suites where refinement meets outstanding comfort. Sophisticated natives and savvy visitors find fresh foodie inspiration in the magical setting of our hotel's two new restaurants, bringing the most exciting eating experiences from the West and the East.
Finally, our remarkable conference center offers 18 beautifully redesigned meeting spaces with everything you need to host exceptional events.

Discover Collection. A place for you.

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