[{{ $ctrl._job.status.name | translate}}] Leisure & Front Office Admin Support Trainee
Radisson Blu Royal Hotel, Brussels

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Job description

Regarding the current worldwide situation, The Radisson Hotel Group is forced to postponed hiring and this until an indefinite period. We will come back to you when the situation will be better.
Thanks for your understanding.

Featuring a modern Art Deco façade that includes a stunning atrium, glass dome and a river designed by renowned architect Michel Jaspers, the Radisson Blu Royal Hotel, Brussels is conveniently located in the city center.

Our 281 rooms and suites features different signature styles: Urban Style, New York Mansion, Maritime and At Home. Guests can choose from 3 on-site restaurants: the Sea Grill restaurant, winner of 2 Michelin stars, the unique PebbleWood Corner and the Atrium restaurant that features seasonal Belgian favorites. ."

OBJECTIVES

Leisure
Facilitating communication within the department, the hotel and with the clients. Performing all tasks according to departmental guidelines, the departmental business plan and the corporate guidelines and service concepts.

Front Office
Our on-site team works in close cooperation with a Contact Centre (= Reservation Centre) which handles the majority of the room reservations. However, all special requests and billing processes are managed at hotel level. Support the FO supervisor with internal communication in order to book and report properly the room revenue. Target the highest level of guest satisfaction by a smooth pre-arrival room management.

RESPONSIBILITIES & ACTIVITIES

• Main hotel point of contact to assist group organizers (from the event request to the billing)
• Following up on assigned activities in OPERA to ensure high level of service and sales conversion
• Handling requests and responsible for specific contracts
• Managing the meeting rooms signage
• Performing market research and benchmark analysis in collaboration with the Sales & Marketing department
• Updating, processing and handling requests for individuals and groups
• Upselling
• Prepare the next-day arrivals
• Primary point of contact for the Contact Centre
• Handling daily operations linked to the OTA’s (online travel agencies)
• Participating on revenue strategy, ad-hoc reporting and forecasting
• Understand the sales strategy in order to maximize the different revenue streams Focus on Guest satisfaction on-site, pre & post arrival

PROFILE

Knowledge & Requirements
• YES I CAN attitude
• Willingness to learn
• Customer oriented
• Oriented problem solving
• Team player & communication skills
• Flexibility & adaptability
• Rigorous & quality oriented
• Organizational skills

French and English proficiency are a must. Dutch or other language is a plus.
Proficiency in OPERA is a plus and will boost your learning pace/autonomy.

Requirements

Experience in events
Job type
Internship
Location
Brussels, Belgium
Department
Events, Administration & General, Front Office reception
Languages
English
Starting in
January 2021
Duration of the contract
6 months

Radisson Blu Royal Hotel, Brussels

The unique Radisson Blu Royal Hotel, Brussels welcomes guests with its impressive Art Deco façade and delivers true hospitality. From this hotel's convenient location in the heart of the city and only 14 Kms from the airport, guests can explore the vibrant Belgian capital.

281 stylish guest rooms and suites in four innovative styles are complemented by delicious on-site dining options and modern fitness facilities to ensure a relaxing stay. The hotel hosts up to 420 guests for impressive meetings and events in the city centre of Brussels. For business, for leisure, for pleasure — or a combination of all three —to enjoy an unforgettable stay at this great Brussels landmark.

Discover Blu. A place for you.

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