IT Operations Specialist
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IT Operations Specialist

Radisson Hotel Group (RHG)

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IT Operations Specialist

About the job



Mission:
The IT Infrastructure Architect main purpose is to lead the RHG’s transformational journey on the IT Infrastructure space and to manage the IT Infrastructure strategy in the long-term to enable company profitable growth as per RHG’s 5-year plan strategy and beyond.
Role purpose:
As an Infrastructure Architect you will be in charge of the definition, elaboration, communication and maintenance of RHG IT infrastructure architecture. Standardization, efficiency, usability and collaboration between units will be the main guidelines of its delivery. Together with your fellow engineers you will proactively monitor the vital performance of our infrastructure, and if necessary, liaise with external providers. All the above will be in line with the RHG IT transformational journey 5YP

Roles/Responsibilities
Strategy: Define and drive the IT strategy within the IT Infrastructure space to support the 5YP, contributing as the Infrastructure architect of the overall IT infrastructure, identifying the best ways to deliver these services to the corporation, the right balance between in-sourced and out-sourced solutions and support approaches.
Solution Design: Ensure professional alignment of IT Technologies across lifecycle (design, build, deploy and run), by leveraging the mix of internal and vendor resources. Assess the impact of new IT technologies and tools on the operations, compliance to the overall IT security policy and overall IT Total Cost of Ownership.
Infrastructure Management: Responsible for the overall IT Infrastructure planning, ensuring it remains current, compliant with relevant policies and addresses the need of the business (growth, flexibility…). Coordination of the various capabilities (internal or external). This also includes overall development and management of IT Infrastructure innovation roadmap.
Stakeholder Management: act as partner to the Application support and business counterparts, to understand, prioritize and jointly define IT strategy to support the business needs (5YP, EMMA and other initiatives)
Innovation: supporting the Sr. Director of Network & Infrastructure on the IT infrastructure components of the overall RHG Innovation framework. Identifies best practices and guides the business at global level towards realistic replication of existing solutions. Acts as visionary and strategist for IT Infrastructure Technologies, by proactively understanding business trends and IT market evolution and thus shaping the target IT landscape.
Budget Management: Works along with the Sr. Director Network & Infrastructure and above from yearly financial planning, though budget forecast and control, to guarantee corporate goals are met in the most cost-effective way. This includes continues efficiencies (through innovation and continuous improvement cycles) as well as value generation & tracking.
People management: From stakeholders to external partners, it ensures the proper relations are established across the board. When needed, he ensures that direct & indirect reports get developed to their full potentials and lead the recruiting process when required, so that we have the right profiles with the right skill-set working for the organization.
Service Delivery: Responsible for the service levels within the IT Infrastructure area, works closely with the Service Management tower to ensure all products & solutions across the board get the best-in-class service as per defined KPI/SLAs,

D. Accountabilities
Main Responsibilities:
- Evaluate technology, market trends and industry plus identify prospective impact on business. Main focus on Compute, Storage and Cloud areas, mainly on-prem environments, private cloud included.
o Analyse System Requirements
o Recommend Alternative Technologies and Improvements
o Lead Design and Review of New Systems
o Plan for Integration
o Evaluate Projects
- Lead and direct to prepare governing principles to guide decision making pertinent to infrastructure architecture in accordance to RHG IT Transformational journey (5YP, EMMA)
- Drive short & long term architecture strategy for the overall IT project portfolio for key business segments.
- Communicate IT architecture and strategy to Top Management decision forums
- Participate in proof of concepts to assist in defining technology direction and enabling business strategy.
- Communicate and validate program architecture with infrastructure team, project management team, and technology services management team
- Develops enterprise standards to ensure compatibility and integration of multi-vendor platforms.
- Design and develop infrastructure blueprints for the implementation of new solutions

Functional experience:
At least 10 years of multi-disciplined IT experience including:
• Experience in large sophisticated IT organizations with high volume/high transaction environment.
• Regional/Global management experience and teaming experience including line management.
• Mastery in IT Infrastructure space
• Proven project/program management expertise on the Infrastructure
• Strong Technical & Software Architecture background, including backend technologies,
o Virtual Environments, operating systems
o Virtual appliances and hardware solutions (compute, storage and network)
o Resiliency, DR, capacity planning and performance.
• Mainframe operating system components and/or facilities, and the ability to use tools and techniques for configuring, installing and supporting the mainframe.
• Processes, tools and methods for network architecture and design; ability to capture requirements and translate them into blueprints for wireline, wireless and hybrid network infrastructure.
• Methods and tools to develop a blueprint for the future state of IT; ability to develop the roadmap of it, while aligning the architecture and processes with business strategies and objectives.
• Concepts, applications, technologies of cloud computing; ability to design and develop systems architectures that fulfil the cloud computing services.
• Tools, methods, and techniques of requirement analysis; ability to elicit, analyse and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Solid & extensive vendor management skills

Soft skills:
• Making customers more successful: Customer-oriented mind-set, capable of maintaining relationships & build trust at director level & above across multiple stakeholders, goal-oriented individual.
• Shaping direction: strategic oriented individual, capable of envisioning, developing, aligning and communicating the IT vision in line with our customer needs.
• Performance: High performance individual, who takes responsibilities & deliver towards them, by coordinating effort and aligning resources to achieve objectives.
• Communication: Clear communication view, able to adapt it to the audience (technical, manager, executive), internal or external), in a variety of format presentation settings: one to one, small and large groups, with peers etc.
• Change management: Able to act as a change agent, initiating, sponsoring, enabling and driving transformative changes of strategic significance. Particularly for transformational deals, is able to embrace change and support the sector leadership in helping the customer through the change journey.

"Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our eight unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.

Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations."



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IT Operations Specialist

Madrid, Spain

Full-time, Indefinite

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