Guest Relations Officer
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Guest Relations Officer

About the job

• Be efficient in all Front Office procedures.
• Prepare detailed arrival list for the upcoming day identifying VIPs and potential regular guests.
• Take care of VIPs, long staying guests, Club Carlson members, etc., and co-ordinates with Housekeeping, Engineering and Royal Club valets regarding their rooms and amenities.
• Make sure that all rooms for VIPs, etc. are blocked and ready at the agreed time.
• Inspect VIP rooms and make sure the rooms are tidy, everything is working properly, amenities are in place.
• Welcome VIPs and escort them to the rooms.
• Welcome and escort First Visit guests as per set daily targets.
• Make Courtesy calls and log the calls in the special form.
• Take care of guests celebrating special occasions, such as Birthday, Wedding Anniversary, Honeymoon, etc.
• Make proposals for VIP amenities.
• Help in organizing of and participates in GM’s cocktail parties: prepare list of guests to be invited, send invitations.
• Maintain accurate and up to date guests’ history records.
• Is aware, at all times, of current room status and room availability.
• Handle incoming guest room reservations if needed.
• Assist with check-ins and check-outs when needed.
• Handle reservations for guests with rental cars, restaurants, etc.
• Stay current with developments in the hotel by reviewing the Service Manager’s communication log book each shift; update log book for next shift.
• Is familiar with hotel facilities as well as attraction spots in town.
• Is fully aware of corporate service standards and concepts.
• Increase hotel revenue by promoting Food and Drink alternatives within the hotel
• Use the “Making it Right” approach to respond to negative comments and complaints and notifies Service Manager for appropriate follow up.
• Conduct Show around when requested.

About you

• Is fully conversant with Opera system.
• Is able to operate telephone, fax, key equipment, passport scanners, credit card machines, printers, and other Front Office equipment.

The company

Enjoy a simply delightful beachside getaway on the stunning Marjan Island in Ras Al Khaimah. The Radisson Resort Ras Al Khaimah Marjan Island offers direct access to the beach, spectacular views of the surrounding blue waters, and plenty of on-site entertainment. Enjoy your perfect beach getaway in one of our stylish rooms overlooking the beach or the island and make use of our premium facilities, such as six different dining options, outdoor pools, designated kid’s pool and play area, and a rejuvenating spa.

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Guest Relations Officer

Ras Al-Khaimah, United Arab Emirates

Full-time, More than 1 year

Start Date:

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