Duty Manager

[{{ $ctrl._job.status.name | translate}}] Duty Manager
Raffles Hainan

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Job description

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
 
Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.
 
If you are looking for a dynamic environment for growth, please join us as :
 
Duty Manager
Summary of Responsibilities:
 
Responsibilities and essential job functions include but are not limited to the following:
 
  • To consistently provide thoughtful, caring and sincere service
  • To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Shift work required
  • Other duties as assigned
Qualifications:
  • Previous leadership experience required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
 
Physical Aspects of Position:
 
Physical aspects of the position include but are not limited to the following:
  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Requirements

See description

Job type
Full-time
Location
Sanya, China
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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