Raffles Art Shop Supervisor 莱佛士艺术品商店主管

[{{ $ctrl._job.status.name | translate}}] Raffles Art Shop Supervisor 莱佛士艺术品商店主管
Raffles Hainan

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Job description


Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.
If you are looking for a dynamic environment for growth, please join us as :
Raffles Art Shop Associate 莱佛士艺术品商店店员
Will be expected to know about the prices of the shop’s products and interact with customers with the aim of selling. And will be expected to reach monthly sales targets, which can lead to a pressurized work environment. Also be expected to know about various promotions on offer and help in ordering and arranging the delivery of stock. Attendant will also be expected to have specialist knowledge about the products on sale.
  • Acknowledge, greet, and smile to every guest in the hotel.
  • 陪同,微笑问候每一位客人
  • The hours a shop attendant will be expected to work will often match the hours the store is open. This may include evening and weekend work. Given the nature of the job, shop attendants spend a lot of time on their feet and often have to carry and lift heavy items, so a good level physical condition is required.
  • 工作的时间以商店的营业的时间为准,包括晚上的班次和周末,由于工作性质使然,商店的员工在工作期间会经常来回搬运货物,因此良好的身体素质也是必须的。
  • Ensure smooth communication with guest as per Raffles Standards.
  • 按照莱佛士酒店标准确保与客人之间的沟通顺畅。
  • Available to cater to customers’ needs.
  • 尽可能地满足客人的需求
  • Maximizes every opportunity to increase revenue by up-selling.
  • 最大可能地抓住机会销售酒店产品,增加酒店收入
  • Ensures all the information will be informed all staff though the art shop logbook.
  • 确保所有信息通过交班本及时的告知商店的同事
  • Responsible for all maintenance of equipment and its accessories in Art Shop.
  • 对艺术商店设备的维护负责
  • Ensure tight controls are in place on bookings for equipment hire and serviced office occupancy to avoid guest inconvenience by way of over-booking and the subsequent lack of service and equipment.
  • 确保商店所有物品和租借的设备摆放整齐,避免物品短缺给客人造成不便
  • Handle guests’ requests promptly and report complaints to the Shop Supervisor.
  • 及时处理客人需求并将客人投诉汇报给当班主管
  • Maintain a clean work environment
  • 保持干净的工作环境
  • Maintain detailed knowledge of the Hotel’s fire, life and safety system
  • 熟知酒店的火警,逃生及安全系统
  • Adhere to hotel policies and procedures
  • 遵守酒店政策和程序

  • Good English language verbal communication skills 
  • 流利的英语书写和口头交流
  • Ability to work cohesively with co-workers and managers as part of a team
  • 有较强的团队合作能力
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • 在任何时刻都能够注意到客人的需求,保持冷静,礼貌。
  • Ability to promote positive relations with hotel residents and patrons
  • 可以把工作重心放在客人需求,同事任何时候保持冷静和有礼貌
  • Ability to exercise good judgment with difficult guests
  • 可以从投诉客人处得到不错的评价
  • Understanding and ability to work in a multi-cultural environment
  • 理解并有能力在一个多文化环境下工作
  • Secondary Education or relevant qualifications in Hotel Management.
  • 中等教育或相关酒店管理资历
  • Minimum one year’s experience in hospitality or customer service related industry
  • 至少一年四星或五星相关工作经验


See description

Job type
Yingzhouzhen, China
Starting in
As soon as possible
Duration of the contract

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