Butler
This position is not available anymore, but there are more Other jobs
Butler

Raffles Makati & Fairmont Makati

Posted

Closed

Butler

About the job

BUTLER

Job Purpose

The position is responsible for being in service to our top tier Guests managing guest experience from arrival to departure, maintaining close relationship with Food & Beverage, Concierge, Front Office, Engineering and other hotel departments. Daily, he will be faced with variety, challenge and an opportunity to use many skills.

Key Interactions
Internally
  • In Room Dining Team
  • Front Office Team
  • Concierge
  • Engineering
  • Other HK colleagues (HK supervisor, RAs)
     
    Externally
  • In house guests

  • Visitors

     
     
    Primary Responsibilities
     
    Mis En Place & Arrival Experience
  • Requisition and set-up of welcome and TD amenities

  • Fetching of arriving guests at the front desk

  • Accurate orientation of room upon arrival

  • Welcome drink en suite delivery

     

    Facilitate and Deliver a Memorable In House & Departure Experience

  • Efficient packing and unpacking service

  • Manage and organize shoe shine service

  • Coordinate with laundry area the laundry, dry clean and pressing needs of guests.

  • Kitchen equipment assistance

  • Special occasions en suite (birthdays, honeymoon, surprises)

  • Facilitate WUC, refreshment and transfer out arrangement.

  • Coordinate with other departments for other guest stay requirements (restaurant booking within the hotel, last minute requests, in room appliance repairs)

  • Create “SPARKLE” experiences to loyal members

     
    Other Responsibilities
  • Room transfers

  • Outside errand for suites

  • Physical WUC and delivery of morning refreshments

  • Hotel ocular

  • Room transfers

  • Outside errand for suites

  • Requisition of amenities

  • Inspection of suites and apartments for VIPs and SA guests

  • Dedicated butler service for VIPs

  • And any other duties deemed necessary by the Head butler

     
    Main Complexity/Critical issues in the Job
  • Dedicated butler service for VIPs

  • Kitchen equipment assistance

Profile
 
Knowledge and Experience
  • Certificate of diploma in hospitality or any related field.

  • Minimum of 6 months of relevant experience in the hotel industry.

  • Strong working knowledge of Microsoft Outlook, Microsoft Office.

  • Competencies
  • Strong interpersonal skills with ability to communicate with all levels of employees, guests and management

  • Management of guest service experience/personalization

  • Able to solve problem/Make decision within the scope

  • Use/Knowledge of PMS e.g. Opera, Raffles Service

  • Service oriented with an eye for details

  • Ability to work effectively and contribute in a team

  • Multicultural awareness and able to work with people from diverse cultures

  • Flexible and able to embrace and respond to change effectively

  • Ability to work independently, reliable and self-directed.
  • Self-motivated and energetic
  • Personal presentation, clean/tidy grooming

Closed

Butler

Makati, Philippines

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs