Cafeteria Supervisor

[{{ $ | translate}}] Cafeteria Supervisor
Raffles Makati & Fairmont Makati


Job description



Cafeteria Supervisor

Job Purpose
This position will be responsible for the effective and efficient day to day operation of our Colleague Dining Room. The Cusina Supervisor/ Shift Leader will also be involved in training & coaching of Restaurants colleagues.
Reporting Lines
Reporting to the Talent & Culture Manager.
Key Interactions
  • Culinary & F&B Team
  • Finance
  • Sales & Marketing
  • Suppliers
  • Event’s Suppliers
  • Colleagues from other property
Primary Responsibilities
  • Analyze staff evaluations and feedback to improve the colleagues experience
  • Ensure colleagues satisfaction through promoting excellent service
  • Respond to colleagues complaints tactfully and professionally
  • Oversee all front and back of the house restaurant operations.
2nd primary responsibilities (ENSURE THE CUSINA IS WELL MAINTAINED) 
  • Maintain quality control for all food served
  • Ensure all machine are in good condition.
  • Oversee all front and back of the house restaurant operations
  • Work with Culinary team to maintain appropriate menus.
  • Project future need of supply need in Cusina and ensure that it’s within the budget.
3rd primary responsibilities (ENSURE NEW STAFF ARE TRAINED AND RECOGNIZE) 
  • Oversee health code compliance and sanitation standard
  • Train new employees and provide ongoing training for all staff
  • Continuously seek out creative ways to improve service and budget.
  • Maintaining accurate records on performance and audits, attendance, grooming, service deficiencies, schedule.
  • Recognize colleagues through continuous feedback.
4th primary responsibilities (MONTHLY REPORT AND CONTRACT) 
  • Meet the monthly billing before the deadline.
  • Ensure that all contracts are updated.
  • All reports of Cusina are updated.
Other Responsibilities
  • Help in projects of Talent & Culture.
  • Assist in recruitment if needed.
  • Participate in Service Plus Committee.
Main Complexity/Critical issues in the Job
  • Management of colleagues complaints.
  • Accuracy in agency billing and covers report.
  • Efficiency of stock ordering and manning.



Knowledge and Experience


  • Diploma or Degree preferably in hospitality and related field
  • 3 years in the industry, minimum 1 year experience as Restaurant Supervisor
  • Proficient in the English language (verbal & written), second language is an asset.
  • Result-oriented with the ability to be flexible and to work well under pressure in fast-paced environment.



  • Good interpersonal skills with ability to communicate with all levels of employees
  • Service-oriented with a eye for details
  • Ability to work effectively and contribute in a team
  • Good presentation skills
  • Multicultural awareness and able to work with people from diverse cultures
  • Flexible and able to embrace and respond to change effectively
  • Ability to work independently and has good initiative under dynamic environment
  • Self-motivated and energetic


See description

Job type
Makati, Philippines
Starting in
As soon as possible

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