Director of Wedding Sales

[{{ $ctrl._job.status.name | translate}}] Director of Wedding Sales
Renaissance Bangkok Ratchaprasong Hotel

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Job description

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

 

Director of Wedding Sales is responsible for contracting and closing local Wedding ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

 

CORE WORK ACTIVITIES

Managing Sales Activities

  • Manages sales efforts for the hotel including local corporate and social catering.
  • Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Responds to incoming catering opportunities for the hotel.
  • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Designs, develops and sells creative catered events.
  • Maximizes revenue by up-selling packages and creative food and beverage.
  • Manages catering sales revenue and operation budgets, and provides forecasting reports.
  • Develops menus which drive sales.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Participates in and practices daily service basics of the brand.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

  • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
  • Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

  • Performs other duties, as assigned, to meet business needs.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Bangkok, Thailand
Department
Sales & Marketing
Starting in
As soon as possible

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