Duty Manager
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Duty Manager

About the job

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.


Job description  

 

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.


Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Profile requirements

Valid working permit for Belgium is mandatory
Fluency in English and French. Any additional language is a plus.
At least two years of operational experience in the Front Office.
Exceptional costumer care service
Ability to lead and drive a team
Hands on, flexible, positive attitude.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

About you

See description
  • Language required: English.

The company

Cherished for its casual sophistication and quirky blend of architecture, trendy cafes and famed historic sites, Brussels is one of the most unusual cities in Europe. Equally unique is the Renaissance Brussels Hotel, a Brussels hotel in the European Quarter near the chic boutiques of Avenue Louise, European Parliament and the Grand Place. Blending extraordinary style with a penchant for savvy service, our stylish guest rooms surround you in comforts like the new Renaissance bed, with its custom duvets, clouds of pillows and luxury linens. For those seeking the ultimate retreat, there's a Club floor with Club Lounge. When it is time to unwind, the World-Class Fitness Center offers 2000 sq m of complete fitness and spa facilities. When you're looking for a 4-star Brussels hotel for an event or meeting, the Renaissance Brussels Hotel offers 634 square meters of flexible space, with an astute staff to handle every detail.

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Duty Manager

Brussels, Belgium

Full-time, Indefinite

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