Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors. Supply guests with directions and information regarding property and local areas of interest.
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing tables. Audit statistical, financial, accounting, auditing, reports and tables. Audit and reconcile all revenue postings.
Valid working permit for Belgium is mandatory
Fluency in French and English
Excellent costumer care skills
Analytical accurate mind
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Language required: English. French is a plus
Cherished for its casual sophistication and quirky blend of architecture, trendy cafes and famed historic sites, Brussels is one of the most unusual cities in Europe. Equally unique is the Renaissance Brussels Hotel, a Brussels hotel in the European Quarter near the chic boutiques of Avenue Louise, European Parliament and the Grand Place. Blending extraordinary style with a penchant for savvy service, our stylish guest rooms surround you in comforts like the new Renaissance bed, with its custom duvets, clouds of pillows and luxury linens. For those seeking the ultimate retreat, there's a Club floor with Club Lounge. When it is time to unwind, the World-Class Fitness Center offers 2000 sq m of complete fitness and spa facilities. When you're looking for a 4-star Brussels hotel for an event or meeting, the Renaissance Brussels Hotel offers 634 square meters of flexible space, with an astute staff to handle every detail.