[{{ $ctrl._job.status.name | translate}}] Guest Relations Ambassador
Renaissance Downtown Hotel, Dubai

Posted

Job description

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
     Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Rooms division
Languages
English
Starting in
As soon as possible

Renaissance Downtown Hotel, Dubai

Exploring the world doesn’t have to stop when the working day starts.
At Renaissance Hotels we know your passion for discovery is more than a hobby, it’s a career. As part of our team, you can share your inspiration and help our guests uncover hidden gems.

Renaissance’s latest hotel in downtown Dubai has something for every type of traveler. Situated just a stone’s throw from the iconic Burj Khalifa, we offer the best view in town of this city’s captivating skyline. But there’s so much more to do here than admire the scenery. With not one but two celebrity chefs in house, a charmingly discrete speakeasy style cocktail bar and the luxurious Six Senses spa, our guests might find it hard to leave us.

And this is where your journey begins. Whatever your skills, whatever your interests, the Renaissance Downtown Hotel, Dubai offers you the chance to discover new territory.

Let your Passion for Discovery become a Career at Renaissance Hotels!

Are you passionate about your neighborhood? Are you always looking to explore places not to find in a travel guide? Do you live life to discover?

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