Guest Relations Ambassador
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Guest Relations Ambassador

About the job

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.


Job Summary
 
     Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

A prestigious address in the heart of Dubai’s modern financial district Business Bay, the St. Regis Downtown Dubai offers world-class luxury and celebrates the timeless elegance and sophistication in the spirit of the world-renowned St. Regis New York.

With a prime location right along the Dubai Water Canal, we are only steps away from the world's largest shopping mall, the Dubai Mall, which features more than 1200 stores, 120 restaurants and entertainment outlets, the world's largest aquarium and the Dubai Fountain. Featuring from 54 sqm of luxury accommodations like floor-to-ceiling windows, plush bedding, walk-in closets, marble bathrooms, and large work desks.

Relax at the hotel's infinity swimming pool overlooking the Dubai Water Canal, exercise at the state-of-the-art fitness center or pamper yourself at the exquisite signature St. Regis Spa.

Meetings and memorable events at St. Regis Downtown are designed to be extraordinary, blending the best of the city for an elegant event or celebration.

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Guest Relations Ambassador

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

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