Responsable Restauration (H/F) / Food and Beverage Manager (M/W)
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Responsable Restauration (H/F) / Food and Beverage Manager (M/W)

About the job

Chez Renaissance, nous mettons tout en œuvre pour assurer le bien-être de nos clients. Nous proposons un environnement réconfortant, des locaux fonctionnels et un programme revigorant. Nous voulons que nos clients se sentent mieux en partant qu’en arrivant. Nous savons que le voyage peut perturber le bien-être de nos clients. Nous sommes là pour les aider à rester au mieux de leur forme et à atteindre le summum du bien-être pendant leur déplacement. Nous faisons tout pour aider nos clients à se sentir au mieux de leur forme. Ils apprécient notre sollicitude, notre service qui devance leurs attentes et notre expérience en matière d’assistance. Nous recherchons des personnes dynamiques et motivées pour rejoindre notre équipe et prêtes à s’impliquer pour donner un coup de main, quelle que soit la situation. Vous êtes quelqu’un de positif, d’adaptable et d’intuitif ? Vous avez un réel intérêt pour le bien-être de ceux qui vous entourent ? Nous vous invitons à découvrir comment chez Westin, nous pouvons nous élever ensemble.

 

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Ensures that all employees, team leaders and managers understand the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest's expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott International est une entreprise qui s'engage en faveur de l'égalité professionnelle, qui veut donner à chacun sa chance et qui favorise une culture « inclusive ».

About you

See description

The company

Our newly renovated Renaissance Paris La Defense Hotel welcomes you with refined luxury, exceptional amenities and a convenient location. Whether you're in France's capital city for business or for a weekend away, you'll love our spacious, contemporary guest rooms and friendly service. We invite you to make yourself comfortable here in our recently refurbished accommodation, which features brand new high-speed Wi-Fi. Reserve a Club room or Suite to gain access to our new extended Club Lounge featuring an exclusive terrace. Or enjoy a meal at La Brasserie Restaurant & Bar which boasts superior French cuisine. With 13 venues and over 7,500 square feet of versatile function space, our hotel provides a fantastic setting for your next meeting or event. Our accessible location makes it easy for you to explore Paris; Les Quatre Temps and Grande Arche de la Defense are just moments away, as is Champs Elysées by the Metro. We know you'll love your stay with us here at the Renaissance Paris La Defense Hotel.

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Responsable Restauration (H/F) / Food and Beverage Manager (M/W)

Paris, France

Full-time, Indefinite

Start Date:

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