Headwaiter/waitress餐饮部总领班

[{{ $ctrl._job.status.name | translate}}] Headwaiter/waitress餐饮部总领班
Renaissance Shanghai Putuo Hotel

Posted
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Job description

Major FUNCTIONS:

主要职责:

 

Assist in ensuring smooth operations of the sections appointed in the F&B division. He / she will maximize profits, maintain food / beverage / service quality and ensure customer satisfaction.

协助部门经理在指定的区域完成各项任务.他/她必须将利润最大化,必须保证食物/酒水/服务质量让客人满意.

 

Specific DUTIES:

细节准则:

 

1.        To have complete knowledge on the food / beverage / service available in sections appointed.

       必须掌握在指定部门的食物/酒水/服务要求的知识

2.        Ensure that Marriott and Hotel standards and policies are explained to staff, and are correctly applied.

      确保将万豪及酒店的标准和制度解释给员工明白并得到恰当的运用

3.    To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures.

       必须遵守酒店的申请制度和安全防火知识

4.    Ensures personal grooming and conduct according to hotel standards .

       保证个人卫生及工作操作必须按照酒店要求

5.    Ensures that staff applies the necessary precautions with regards to the hotel food safety and    hygiene standards (refer to Marriott standards indicated in the F&B Intranet)

        确保让所有的员工都必须按照正确的食品安全的要求去完成各项工作

6.  Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed.

         维持部门指定的食物/酒水/服务标准及清洁制度方面的一致性

7.      Obtains customer feedback during operations to ensure satisfaction.

       坚持在营运中得到客人的反馈并保证得到满意

8.      Handles minor complaints and reports them to the Manager or Assistant for proper action.

       恰当的处理客人的投诉并告知他们的经理或协助他们的员工

9.      Checks set-up / mise-en-place prior to start of operations.

       在营运之前检查所有的工作准备情况

10.  Checks cleanliness of sections prior to and after service Staffing / Training:

      预先检查区域的卫生情况

 

 

JOB SPECIFICATION:

工作职责:

Profile of Competency:

基本条件

Minimum 2 years experience in an international           class hotel/ At least 1 year experience in a similar capacity

2年以上国际品牌酒店工作经验/至少1年相关职位工作经验

Language:

语言条件

 

Oral and written fluency in English

流利英语书写口语能力

Education:

教育水平

Minimum Vocational School.

中专以上学历

 

Job License:

相关证书

 

Medical certificate

体检证明


Major FUNCTIONS:

主要职责:

 

Assist in ensuring smooth operations of the sections appointed in the F&B division. He / she will maximize profits, maintain food / beverage / service quality and ensure customer satisfaction.

协助部门经理在指定的区域完成各项任务.他/她必须将利润最大化,必须保证食物/酒水/服务质量让客人满意.

 

Specific DUTIES:

细节准则:

 

1.        To have complete knowledge on the food / beverage / service available in sections appointed.

       必须掌握在指定部门的食物/酒水/服务要求的知识

2.        Ensure that Marriott and Hotel standards and policies are explained to staff, and are correctly applied.

      确保将万豪及酒店的标准和制度解释给员工明白并得到恰当的运用

3.    To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures.

       必须遵守酒店的申请制度和安全防火知识

4.    Ensures personal grooming and conduct according to hotel standards .

       保证个人卫生及工作操作必须按照酒店要求

5.    Ensures that staff applies the necessary precautions with regards to the hotel food safety and    hygiene standards (refer to Marriott standards indicated in the F&B Intranet)

        确保让所有的员工都必须按照正确的食品安全的要求去完成各项工作

6.  Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed.

         维持部门指定的食物/酒水/服务标准及清洁制度方面的一致性

7.      Obtains customer feedback during operations to ensure satisfaction.

       坚持在营运中得到客人的反馈并保证得到满意

8.      Handles minor complaints and reports them to the Manager or Assistant for proper action.

       恰当的处理客人的投诉并告知他们的经理或协助他们的员工

9.      Checks set-up / mise-en-place prior to start of operations.

       在营运之前检查所有的工作准备情况

10.  Checks cleanliness of sections prior to and after service Staffing / Training:

      预先检查区域的卫生情况

 

 

JOB SPECIFICATION:

工作职责:

Profile of Competency:

基本条件

Minimum 2 years experience in an international           class hotel/ At least 1 year experience in a similar capacity

2年以上国际品牌酒店工作经验/至少1年相关职位工作经验

Language:

语言条件

 

Oral and written fluency in English

流利英语书写口语能力

Education:

教育水平

Minimum Vocational School.

中专以上学历

 

Job License:

相关证书

 

Medical certificate

体检证明

Requirements

See description

Job type
Fulltime job
Location
Shanghai, China
Department
F&B other
Starting in
As soon as possible

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