[{{ $ctrl._job.status.name | translate}}] Groups Reservations Coordinator
Royal Lancaster London

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Job description

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Groups Reservations Coordinator!

Here at the newly refurbished Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a ''Sunday Times Top 100 Best Companies to Work For'', you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5–star hotel as a Groups Reservations Coordinator, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus £200 per referral
• Cycle to work & workplace pension schemes
• Child Care Vouchers
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

As our Groups Reservations Coordinator you will be pro-actively responsible for the group sales process - from enquiries to billing and all operational aspects. In addition to this, you will deal with all enquiries promptly and efficiently with a 8-working hour response time, meet and great all groups/tour leaders on arrival to ensure check-in runs smoothly. Our Group Reservations Coordinators are responsible for maintaining an efficient filling system for quick and easy locations of all group arrivals and collaborate with our Events, Front Office and Food & Beverage Departments.

It is essential to have a positive, ‘can do’ attitude and a drive to excel, good listening skills to provide team and client oriented service and to build relationships with key clients.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team!



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Job type
London, United Kingdom
Starting in
As soon as possible
Contract duration

Royal Lancaster London

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts hotel, has newly completed a spectacular and extensive full renovation.

Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street.

As a 'Sunday Times Top 100 Best Companies to Work For' in 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’ which lives through an inverted hierarchy.

Our colleagues are supported to be the very best they can be through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests. Working with us means you will be joining a family of like-minded people who genuinely always care.

The hotel offers an array of culinary options, with three restaurants and two bars, as well as 16 meetings and events spaces, including the renowned Nine Kings and Westbourne Suites, with a capacity of 3,000 guests, making Royal Lancaster London one of the largest banqueting venues in Europe.

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