Front of House Manager

[{{ $ctrl._job.status.name | translate}}] Front of House Manager
Residence Inn Edinburgh

Posted

Job description

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

What an opportunity we have at the Residence Inn by Marriott Edinburgh for those looking to add to their Hospitality career! We are looking for a Front of House Manager to join our fantastic team in our bustling Hotel! This Front of House Manager role will be the number 2 in the Hotel and will be looking after the Rooms Division, F&B Outlet and also get to dabble with some of the Groups and Events side of the business! Read more below to find out about the amazing opportunity!

 

JOB SUMMARY

You will be assisting the Hotel Manager in administering all aspects of the Hotel from Rooms all the way to Food & Beverage where on a daily basis you will be supervising our fantastic associates. You will be positioned to really make an impact on the Hotel and the business we do as you will report directly and work alongside the Hotel Manager. The main aim of our game is to ensure that all of our guests have a fantastic stay, our employees love working for us and that we live by our mission of making Marriott the world's favourite travel company!

CANDIDATE PROFILE

 

  • Ideally someone with previous experience working in Front of House Management, but this could be a Senior Supervisor looking to make the next step
  • A proven track record in meeting targets and deadlines

  • Excellent leadership and organisational skills

  • Ability to lead, manage, motivate and develop a small & diverse team

  • Excellent communicator at all levels

  • Strong commercial awareness and business acumen

  • Excellent customer service skills and the ability to inspire the same in others

  • Financial understanding e.g. management of departmental P&L and KPIs

Main role and objectives:

 

As the Front of House Manager, you will be responsible for recruiting, training and inspiring a passionate team to deliver an truly brilliant guest experience. You will work in a modern and prestigious environment where professional development is nurtured and great service is rewarded.

 

Your responsibilities:

  • Ensuring the smooth running of the Front of House departments (Reception, Nights, Food & Beverage) on a day to day basis with effective communication within and between departments
  • Actively champion and promote guest satisfaction
  • Ensure the effective management of payroll and other operating costs in line with budget
  • Ensure that we live by the Company Ethos and adhere to Brand Standards
  • Set and agree departmental objectives in line with hotel objectives , and communicate these through the departmental strategic plans, ensuring all targets are met within the agreed timescales
  • Actively driving revenue generation
  • Aid Multi Property Sales Leader with group reservations on property including, building the rate codes, compiling rooming lists and allocating the rooms as required

Working a the Residence Inn by Marriott Edinburgh isn't just a great place to work, it's a fantastic career opportunity. You will be on the front line of making decisions and guiding the strategy to ensure that we do not just succeed, but we are the leaders in the Hospitality Industry. So if you think that you would be perfect for this role, please apply today! 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Edinburgh, United Kingdom
Department
Rooms division
Starting in
As soon as possible

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