Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.
Ensure on-property event execution and provide administrative support for MSB property General Managers. Serve as primary point-of-contact for guests organizing and attending meeting events at property to ensure their end-to-end experience operates smoothly. Assist other employees to ensure proper coverage and prompt guest service (e.g., Front Desk, Restaurant). Support property billing efforts related to both event and non-event related activities (e.g., monitoring Accounts Payable and Accounts Receivables (APAR), direct bill applications). Collect, develop, and submit content to update property web sites on Marriott.com. Administrative duties, delegated at the discretion of property General Managers, may include monitoring and maintaining databases associated with finance, accounting, labor scheduling, sales, general property operations, and liaising with Regional Sales Office (RSO). In instances where a property is not supported by a Regional Sales Office, this position may complete all tasks involved with event planning and detailing.
Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to guest concerns. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Job type
- Fulltime job
- San Ramon, CA, United States
- Rooms division
- Starting in
- As soon as possible