Front Office Manager
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Front Office Manager

Rezidor Hotel Group

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Front Office Manager

About the job

Front Office Manager  (003264)

Job Number: 003264

Job Title: Front Office Manager

Number of Positions: 1

Job Type (Employment Type): Permanent Contract

Country: Saudi Arabia

City: Dammam

Salary Interval: Per Month

Category/Department: Front Office / Reception

Rank/level of position: Head of Department

Level of Education: Two-Year Degree

Years of Experience: 3

Application Date: 11/04/2017

Position Description


MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE

• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
• Controls open and closed dates, availability and condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the General Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate and revenue control
• Analyses credit check report daily for possible doubtful accounts





















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Front Office Manager

Dammam, Saudi Arabia

Full-time, Indefinite

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