Front Office Manager

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Rezidor Hotel Group

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Job description

Front Office Manager (012464)
Job Number: 012464
Job Title: Front Office Manager
Number of Positions: 1
Job Type (Employment Type): Permanent Contract
Country: South Africa
City: Polokwane
Salary Interval: Per Month
Category/Department: Front Office / Reception
Rank/level of position: Manager
Level of Education: Some College
Years of Experience: 2
Application Date: 22/03/2018
Position Description
Under the direction of the General Manager, manage and co-ordinate Front Office operations to provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximise room revenue and guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Radisson Hotel Group’s corporate guidelines and service concepts.
Position Requirements and Offer Details
MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE
• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
• Controls open and closed dates, availability and condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the General Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate and revenue control
• Analyses credit check report daily for possible doubtful accounts
MANAGING THE FRONT OFFICE TEAM
• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors the Front Office team’s overall service and team work daily and focuses on how to improve and increase service delivery efficiency
• Recommends to Rooms Division Manager how to improve guest service and efficiency in Front Office operations
• Analyses departmental financial reports, and takes corrective action and follow-up
• Helps Front Office staff increase REVPAR and Willingness to Return by increasing sales and average rate
• Checks and revises night clerk source of business report
• Co-ordinates billing with the Accounting Department
• Controls and pre-assigns rooms and arrangements for groups booked
• Provides effective sales effort at Front Office to maximise rooms revenue
• Maximises the total occupancy of the Radisson hotels in the area, by serving as a liaison with other Radisson hotels
• Checks Front Office equipment periodically
• Maintains Front Office supplies
Hotel or Business Details
Park Inn By Radisson Polokwane is situated in Polokwane City (formerly Pietersburg) is the capital city of Limpopo Province, the northern most province in South Africa. The city is 300km NW of Johannesburg accessible through the N1.
The hotel is situated in the Capricorn region of Polokwane. stretches from the Ysterberg, all along the foothills of the lush Wolkberg, to the Tropic of Capricorn in the north. The region’s position makes it a perfect stopover between Gauteng and the northern areas of the province and between the country’s northwestern areas and the world-renowned Kruger National Park. It is also in close proximity to the neighbouring countries of Botswana, Zimbabwe, Mozambique and Swaziland. The tourism hotspots of the region are Bela-Bela hot springs (formerly Warmbaths), Nylsvlei Nature Reserve and Bela-Bela Recreational Centre.
The hotel is located to the South of the city centre, along the existing Polokwane golf course and across the road from the new Peter Mokaba sports stadium.
The hotel affords easy access to the CBD, as well as the Greater Polokwane Region incorporating new business, industrial and leisure areas.


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Requirements

See description

Job type
Full-time
Location
Polokwane, South Africa
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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