Cartier Client Relations Center Operations Coordinator
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Cartier Client Relations Center Operations Coordinator

Richemont

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Cartier Client Relations Center Operations Coordinator

About the job



The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  

  

Diversity is at our core ... but what unites us all is the quality over quantity mindset, passion for representing the highest quality and the impact that we have on people`s lives, helping them to create lasting memories with their loved ones.

Join us in our beautiful historic building on Herengracht and grow with our brand Cartier.

MAIN PURPOSE

Within the Cartier Relations Center team, reporting to the CRC Manager, the CRC Operations coordinator is in charge of supporting the CRC team in operational aspects of our activity.

The role involves being the key referent and contact person between CRC team and the technical support team. He/ She performs a broad range of duties related to telecommunications and CRM systems (can be enlarged in the future to other tools, tasks)

KEY RESPONSIBILITIES

  • Be the key contact for the CRC team for all the IT requests related to Salesforce and Vonage systems

  • Gather information from the end user to filter and identify the technical issues based on the guideline provided by IT team

  • Create all IT tickets in internal tools to report issues coming from ambassadors and management

  • Liaise with IT team to monitor the status of the reported tickets and revert to the end users’ team with the outcome

  • Coordinate with both parts to make sure all needed steps to tickets resolution are clear and performed

  • Closely follow up all tickets and make sure we get a reply from IT team in a timely manner (SLA)

  • When tickets are resolved, communicate back to the end users the outcome and ensure the problem is solved

  • Regularly update the team on the progress and resolution of the tickets submitted

  • Monitor and keep records of all IT tickets

  • Closely collaborate with Management team

  • Other duties can be added in the future (tools testing, IT tickets creations for other tools….)



SKILLS

  • Advanced computing skills – Salesforce skill is a plus

  • Organization and time management

  • Good communication skills both verbally and in writing

  • Agile mindset and adaptability to deal with different departments

  • Ability to work under pressure and with deadlines

  • Knowledge / experience in call center

  • English compulsory



PROFILE

We are looking for someone who is interested in technical projects and tools. Able to work in a fast-paced environment, detailed oriented, well organized and dynamic.

HOW DO WE KEEP YOU SMILING?

As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together to share drinks, food, and laughs. For example, Mid-summer grills, Organised lunches, Recharge Programme, Learning & Development week with many workshops, Halloween Costume Contest, End of Year Party and many more – and how do we keep all these amazing events on-going? – well, we are proud to say we have our very own Fun Committee to make sure that our environment is the best it can be. Also, if you get charged in international environments, we can definitely offer the richness of diversity with currently 37 nationalities in our Amsterdam office. What is great is that we are here for a reason, we are here because we love our brands and we will support you in taking pride and growing into an expert in the luxury field and support your development long-term, across borders and countries – we have many success stories to share! 

Also to reward your dedication, we offer a competitive package, which includes base salary, the 13th month, end of year bonus and full reimbursement of travel costs.

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Cartier Client Relations Center Operations Coordinator

Amsterdam, Netherlands

Full-time, Indefinite

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