Project Manager, Retail Experience

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Project Manager, Retail Experience

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Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 




Cartier North America is looking for a Project Manager with a customer first mindset to join the Retail Experience team as the driver for experiential iniatiaves rolling out across the portfolio of boutiques.  You will lead and support many new activities from corporate partners, with the objectives of creating the ultimate environment in boutique to accommodate both our internal and external clients. As a partner to the Manager of Operations and Asst. Manager of Client Services, the role will touch both commercial needs, renovations, client services, and marketing events.


  • Work under the direction of the Senior Manager of Retail Experience to create and implement projects related to the boutique environment
  • Participate in the analysis of resulting data from said projects and identify opportunities for improvement
  • Support boutiques and external vendors on an upcoming workforce management project
  • Project manage the roadmap for new commercial experiences like pop ups
  • Assist in the development and implementation of strategies and action plans to elevate the service for all touchpoints across North America, i.e. new appointment booking tool
  • Support the development of new tools to support boutique flows and client journeys
  • Ad hoc special projects driven by the commercial leadership team



  • Bachelor’s degree preferred

Required Experience

  • Minimum 2 years in a luxury retail environment with face to face interaction with luxury clients
  • Additional time in a corporate retail environment and project management related work

Technical Skills/Abilities

  • Highly proficient with Microsoft Excel, Word, PowerPoint, & Outlook
  • Effective time management and organization skills
  • Project Management capabilities with the ability to work independently, while maintaining all deadlines and critical obligations
  • Firm understanding of operaitonal retail trends and competition monitoring

Personal Skills

  • Client first mindset
  • Excellent problem solving, effective communication skills
  • Entrepreneurial spirit


Job type
New York, NY, United States
Starting in
As soon as possible
Duration of the contract

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