Sales Associate
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Sales Associate

Richemont

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Sales Associate

About the job



Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

At Alfred Dunhill North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

SALES ASSOCIATE - HUDSON YARDS

KEY RESPONSIBILITIES

CUSTOMER SERVICE:

  • To set and maintain the highest standard within the store with the clients always being the main focus.
  • To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels.
  • To exceed the expectations of all clients by providing an exceptional service at all times.  This includes being fully conversant with all products and services available in the store including product care, aftersales.
  • To be fully conversant with the history of Alfred Dunhill and use this information when communicating with clients.
  • To be up to date on local events and current affairs in order to promote conversation with clients.
  • To develop and ensure good internal customer service with all other Alfred Dunhill outlets and with Head Office.
  • To deal with complaints effectively & efficiently in line with Company policy. To ensure the clients expectations are exceeded when dealing with complaints. To ensure Managers are involved when appropriate.
  • To ensure the feedback received regarding customer service levels consistently meets and exceeds the company expectations.  This may include Medallia feedback.
  • To pre-empt and respond to client needs in order to excel in service standards.


SALES:

  • To optimise sales by attracting new clients and developing the existing client base of Alfred Dunhill.
  • To understand and proactively demonstrate an entrepreneurial flair for the selling process in order to achieve the above.
  • To proactively capture customer data after each sale in line with the set company policy.
  • To build and maintain a client book to be used continuously in the store.
  • To ensure stock levels are maximised on the shop floor, with all items and labelled to company standard.
  • To promote key products.
  • To assist in the co-ordination of in-store promotional events.
  • To work in line with the Dunhill style of selling and ensure that information provided in sales training sessions is consistently interpreted on the shop floor.


KPIs:

  • To achieve personal monthly KPIs as set by Line Manager
  • To be aware of and assist in the achievement of Store KPI’s as set by Store Manager


MERCHANDISE STANDARDS:

  • To ensure that the merchandising is in line with the Alfred Dunhill image and commercial objectives of the store.
  • To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate.
  • Ensuring that the stock is in the best possible condition for sale at all times. If any product is not on the shop floor, it should be stored, so as to avoid damage.
  • To maintain an understanding of the company policy on VM standards and assist in the remerchandising of the store when needed


ADMINISTRATION:

  • To ensure that all Store systems and procedures are followed accurately.
  • To ensure all forms and procedures are used correctly, and follow through to completion.
  • To ensure client books are updated.
  • To ensure sales are accurately recorded on the system at all times.


COMMUNICATION:

  • To be proactive with communication and use all forms of communication available
  • To be continually aware of all company communications including in-store notice boards
  • To attend training sessions as required


HEALTH & SAFETY:

  • To be aware of and follow all company rules and legislation.


STOCK AND SECURITY:

  • To be alert to the possibility of theft and follow Company procedures to minimise the  opportunity for theft
  • To be aware of Company and Store Security procedures and ensure they are followed at all times
  • To maintain standards of storing stock on the shop-floor and back of house
  • To participate in all audits and counts.
  • To be aware of how to use tagging & other security systems in store
  • To assist in minimising shrinkage


MISCELLANEOUS :

  • To respond to any reasonable request made by Management
  • You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time.


QUALIFICATIONS

Education:

  • Educated up to Bachelors degree or equivalent
  • Qualification in service industry, fashion or tailoring 


Experience:

  • Well rounded background in retailing luxury goods or high end hospitality 
  • Commercial awareness of luxury market 
  • Experience of dealing with high profile clients
  • Experience of working in target / sales driven environment 
  • Experience of building a regular base
  • Experience in menswear luxury 
  • Experience of working in a corporate environment 
  • Experience of bespoke and custom 
  • Experience of presenting product to groups
  • Experience of liaising with Senior Level Management


Personal Skills:

  • Professional 
  • Confident / Positive / Enthusiastic / outgoing approach 
  • Passion for the brand / The ability to enthuse clients about the brand 
  • Active interest in luxury lifestyle 
  • The ability to adapt communication style
  • The ability to communicate clearly one to one and to large groups 
  • Exemplary attitude to work
  • The ability to converse on a wide range of current affairs 
  • The ability to build rapport with clients of different cultures and backgrounds 
  • Business acumen / commercial approach 


Technical Skills:

  • Languages (specifically Mandarin, Cantonese, Japanese, Russian and Arabic) 
  • Proven track record in sales 
  • Proven track record in providing exceptional customer service


Closed

Sales Associate

New York, NY, United States

Full-time, Indefinite

Start Date:

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