(Senior) Sales Associate

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(Senior) Sales Associate
Richemont

Posted
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Job description



The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  

  

Job mission

As an Ambassador of the Maison, he/she ensures a unique client experience before,  during and after a sale. He/she achieves sales targets and proactively develops  his/her client portfolio. He/she also participates to the daily boutique operations.

Main accountabilities

1. Sales Achievements

> Ensures a unique and exceptional client experience during a sale

> Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)

> Adapts according to clients’ needs and motivations

> Strives to always improve and surprise the clients

> Deals with ease during negotiations and objections

> Transmits the passion and values of the Maison

> Acts as the privileged contact for the client(s) in case of Care Service

> Meets individual and boutique targets, both quantitative and qualitative

2. Client Relationship & Portfolio  Development

> Cultivates strong client relationships and deve lops client loyalty

> Efficiently develops the client portfolio > Executes targeted CRM actions

> Participates to client events and acts as an  Ambassador of the Maison

3. Daily Boutique Operations

> Respects all group, Maison and boutique policies  and procedures

> Participates to inventories

> Participates to the set up and breakdowns at  opening and closing of the boutique

> Participates to the implementation of Visual  Merchandising guidelines

> Assists with special projects when requested

Key skills

> Strong interpersonal skills

> Sales skills & product knowledge

> Client acumen

> Team spirit

> Mandarin is essential 

Details

Job type
Full-time
Location
Macau
Department
Sales & Marketing
Starting in
As soon as possible
Duration of the contract
Indefinite

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