Sr. Omni channel and CRC Product Owner
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Sr. Omni channel and CRC Product Owner

Richemont

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Sr. Omni channel and CRC Product Owner

About the job



Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

Title:  Sr. Omni channel and CRC Product Owner 
Based in Shanghai

Purpose: 
Ensure the implementation of China Omni channel &CRC products and the evolution of the solutions to support the development of customer digital and omnichannel journeys

KEY RESPONSIBILITIES
Omni channel &CRC product management, including boutique appointment, local OMS, omni-channel payment, CRC local solution, voice of customers etc

1.    Develop China Omni channel product roadmap based on global program and local requirements 
2.    Create user stories, documents and specifications for each product. As part of the design and discovery of each Maison and/or Market roll-out
•    Align with the Maisons and cross functions on the end to end flows 
•    Validate business user stories 
•    Establish and maintain the roadmap
3.    Maintain and ensure the proper prioritization of product backlog
4.    Works closely with tech delivery team following agile approach to ensure that features and releases are proceeding according to schedule and meeting functional and design specifications.
5.    Oversee the testing sessions and validate the testing results
6.    Ensure the communication of the product with relevant stakeholders
•    Escalate issues and align stakeholders on blockers resolutions
•    Ensure reporting and seek SteerCo approval
7.    Set-up product objectives / KPIs and ensure the tracking and reporting of the results 
8.    Identifies and solicits internal recommendations for product improvement and incorporate in discussions regarding product roadmap. Perform cost/benefit analyses of proposed projects in order to determine priority and feasibility. 

Requirement:
Education:  Bachelor's degree or above  

Experience and capability: 
•    Have 5 years of experience working on product management 
•    Have showcase of launching omni channel products preferred
•    Strong product and project management capabilities
•    Strong stakeholder management skills to manage complex requirements 
•    Can communicate and manage global stakeholders
•    Familiar with China digital ecosystem 
•    Familiar with IT backend architecture and various applications
•    Experience in supporting innovation is a plus

Soft skills 
•    Passion to drive delivery 
•    Strong communication and influencing skills 
•    Proactive, can work under pressure
•    Eager to learn and growth mindset
•    Strong logic thinking, great attention to details and strong customer-centric mindset
•    Good team Player & Solution Seeker, have can do attitude and positive mindset
•    Ability to work with ambiguity and resilience 

Closed

Sr. Omni channel and CRC Product Owner

Shanghai, China

Full-time, Indefinite

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