At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Coordinate departments (e.g., administrative, operating, sales, and engineering services) directly affecting Residence owners and serve as their liaison with Residence owners and their guests. Maintain a close relationship with the General Manager and associated departments, working with all levels of the operation so that all aspects of Residence owners' experience meets standards. Represent the General Manager with the Residence owners. Maintain knowledge of the Property Owner Association and Condominium Owners Association, including legal and financial aspects. Track daily house counts and expected arrivals/departures as well as unit availability status for any given day. Monitor preparation of financial statements each period. Coordinate the development of the community's long range and annual (business) plans. Assist in maintaining all aspects of building maintenance affecting day-to-day operations including elevators, heat, water and life safety systems in club home units. Prepare specifications and recommend vendors for all bids and services by outside contractors. Manage relationships with vendors. Participate in board and annual meetings. Assist other employees to maintain proper coverage and prompt service. Provide assistance to coworkers, ensuring they understand their tasks. Monitor the performance of others to ensure adherence to quality expectations and standards.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all Residence owners and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank Residence owners and guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Job type
- Administration & General
- Starting in
- As soon as possible