Outlet Team Leader
About the job
Company Description
Reasons to work for Accor?
We are much more than a global leader. We welcome you as you are and with us you will find a profession and a brand that fits your personality.
We support you in growing and learning every day. We make sure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us.
At Accor, you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, contribute to the community in the world, and dare to challenge the status quo! #BELIMITLESS
Job Description
Position Overview:
The Food & Beverage Captain at Raffles and Fairmont Doha will oversee the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.
Key Responsibilities:
Team Leadership:
- Supervise and lead the F&B team, providing guidance, training, and support.
- Assign duties and responsibilities to team members to ensure smooth operations.
- Foster a positive work environment and promote teamwork and collaboration.
Guest Service:
- Ensure that all guests receive prompt, courteous, and professional service.
- Address and resolve guest complaints and issues efficiently.
- Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
Operational Management:
- Oversee the setup, operation, and closing procedures of the restaurant.
- Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
- Ensure that all equipment and facilities are in good working condition.
Order and Inventory Management:
- Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
- Assist in managing inventory levels, placing orders, and receiving supplies.
- Monitor stock levels and minimize waste.
Training and Development:
- Conduct training sessions for new hires and ongoing training for existing staff.
- Ensure team members are knowledgeable about menu items, specials, and promotions.
- Provide feedback and coaching to improve performance and service standards.
Reporting and Documentation:
- Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
- Prepare and submit reports to the F&B Manager as required.
- Assist in budgeting and financial planning for the F&B department.
Qualifications
- Excellent communication and organizational skills
- Two years’ experience as a waiter
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our goal is to attract diverse talent, recruit and promote.
- Department: F&B Management
The company
Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.
Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 6,500 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travelers. At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.
Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.