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Rosewood Guangzhou Guangzhou
Posted
Expired
Director of Spa
About the job
Job Title: Director of Spa
Education: Associate's Degree
Location: Rosewood Guangzhou - Guangzhou, CN (Primary)
Career Level: Department Head A
Category: Spa
Job Type: Full-time
Compensation Currency: RMB
Travel: 10 - 20%
Job Description: Job summary
This position is responsible for all aspects of Spa and Wellness Centre & pool operation. areas and objectives. As a key front-line team leader, this role is responsible for all operation aspect of the department and verifying that associates of the department are prepared to exceed the guest expectations providing personalized service.
Essential Duties and Responsibilities - (Key activities)
Manage the Wellness and Spa offerings and ensure they meet the Rosewood brand standards
Responsibility for the overall management and performance of the Wellness and Spa Centre, ensuring high standard of professionalism, customer service and financial performance
Ensure Daily Check-lists are implemented and updated as required
Ensure all Wellness and Spa associates deliver Brand Service experience and provide exceptional guest service at all time to achieve brand goals for Trust You, LQA and Forbes Travel Guide
Coordinate the sequence of services for group booking
Demonstrate solid financial knowledge as it relates to inventory, strategic planning, budgeting and associating levels
Support all corporate programs and initiatives, relating to associate and guest satisfaction.
Ensure each associate is aware of their responsibilities and has the necessary tools
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Actively participate in all internal meetings, as required
Consistently contributing to a positive work environment
Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates
Be flexible to help out in any service area when guests demand dictates
Ability to handle any guest/ customer complaints and ensure necessary follow-up
Coordinate with facilities maintenance, equipment service vendors, software provider, etc. for repairs and service
Take responsibility for health and safety within the department, ensuring adherence to both China regulations and Company guidelines
Perform general clerical duties for department when necessary
Perform any other reasonable duties as required by the Hotel Manager/Area Managing Director
Financial responsibilities
Ensure that department associates have an understanding of their individual targets and the financial goals of the hotel
Maximise departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads
Be articulate in Spa operational programs: Supply Orders, Payroll, Front line incentives and commissions
Schedule to insure monthly inventory is managed efficiently and data is accurate.
Control & maintaining spa par levels for operational stocks
Review monthly P&L reviews, making recommendations as required and addressing differences
Maximise departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.
Ensure all hotel, Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information
Establish annual departmental operating budgets as well as capital expenditure and manpower budgets
Human Resources responsibilities
Driving the Company value, culture and brand throughout the organization
Hire, train, and supervise all Wellness and Spa associates
Maintaining meeting and training calendar and projects
Deliver the defined Brand concept through all areas of the Asaya Active and to ensure that all associates are highly skilled and professional in their approach
Ensure that the departmental training manual are continuously updated, maintained and used effectively
Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with corporate guidelines
Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene and emergency
Information Security
Identify and regularly review the classification levels of all information of Wellness and Spa Centre colleagues
Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity and availability of the informational assets
Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required
Brand Integrity
Actively live and breathe the company’s vision and mission
Driving the Company value, culture and brand throughout the organization.
Ensures brand integrity and clarity are always maintained.
Other Standard Responsibilities
Complies with the Company policies.
Takes on other tasks in addition of the ones stated, in a reasonable framework including office administration.
Creates, develops and updates policies, standard operating procedures and brand service standards, while ensuring compliance to the same for consistency across the group.
Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
Models the Company’s culture, vision, mission and core values at all times
Open-minded and creative with always finding new opportunities for Rosewood to incorporate
Required Skills
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
Technical Skills: Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize, organize and follow up.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision. Qualifications
Presentable appearance and outgoing personality.
Excellent communication skills in English and Chinese
Knowledge of all aspects in deluxe international Wellness Centre operations, preferably with professional fitness instructor certificates.
Experience
Minimum three years’ experience in the Wellness industry with at least two years in managerial position in deluxe international Wellness institutions.
This position is responsible for all aspects of Spa and Wellness Centre & pool operation. areas and objectives. As a key front-line team leader, this role is responsible for all operation aspect of the department and verifying that associates of the department are prepared to exceed the guest expectations providing personalized service.
Essential Duties and Responsibilities - (Key activities)
Manage the Wellness and Spa offerings and ensure they meet the Rosewood brand standards
Responsibility for the overall management and performance of the Wellness and Spa Centre, ensuring high standard of professionalism, customer service and financial performance
Ensure Daily Check-lists are implemented and updated as required
Ensure all Wellness and Spa associates deliver Brand Service experience and provide exceptional guest service at all time to achieve brand goals for Trust You, LQA and Forbes Travel Guide
Coordinate the sequence of services for group booking
Demonstrate solid financial knowledge as it relates to inventory, strategic planning, budgeting and associating levels
Support all corporate programs and initiatives, relating to associate and guest satisfaction.
Ensure each associate is aware of their responsibilities and has the necessary tools
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Actively participate in all internal meetings, as required
Consistently contributing to a positive work environment
Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates
Be flexible to help out in any service area when guests demand dictates
Ability to handle any guest/ customer complaints and ensure necessary follow-up
Coordinate with facilities maintenance, equipment service vendors, software provider, etc. for repairs and service
Take responsibility for health and safety within the department, ensuring adherence to both China regulations and Company guidelines
Perform general clerical duties for department when necessary
Perform any other reasonable duties as required by the Hotel Manager/Area Managing Director
Financial responsibilities
Ensure that department associates have an understanding of their individual targets and the financial goals of the hotel
Maximise departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads
Be articulate in Spa operational programs: Supply Orders, Payroll, Front line incentives and commissions
Schedule to insure monthly inventory is managed efficiently and data is accurate.
Control & maintaining spa par levels for operational stocks
Review monthly P&L reviews, making recommendations as required and addressing differences
Maximise departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.
Ensure all hotel, Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information
Establish annual departmental operating budgets as well as capital expenditure and manpower budgets
Human Resources responsibilities
Driving the Company value, culture and brand throughout the organization
Hire, train, and supervise all Wellness and Spa associates
Maintaining meeting and training calendar and projects
Deliver the defined Brand concept through all areas of the Asaya Active and to ensure that all associates are highly skilled and professional in their approach
Ensure that the departmental training manual are continuously updated, maintained and used effectively
Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with corporate guidelines
Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene and emergency
Information Security
Identify and regularly review the classification levels of all information of Wellness and Spa Centre colleagues
Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity and availability of the informational assets
Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required
Brand Integrity
Actively live and breathe the company’s vision and mission
Driving the Company value, culture and brand throughout the organization.
Ensures brand integrity and clarity are always maintained.
Other Standard Responsibilities
Complies with the Company policies.
Takes on other tasks in addition of the ones stated, in a reasonable framework including office administration.
Creates, develops and updates policies, standard operating procedures and brand service standards, while ensuring compliance to the same for consistency across the group.
Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
Models the Company’s culture, vision, mission and core values at all times
Open-minded and creative with always finding new opportunities for Rosewood to incorporate
Required Skills
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
Technical Skills: Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize, organize and follow up.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision. Qualifications
Presentable appearance and outgoing personality.
Excellent communication skills in English and Chinese
Knowledge of all aspects in deluxe international Wellness Centre operations, preferably with professional fitness instructor certificates.
Experience
Minimum three years’ experience in the Wellness industry with at least two years in managerial position in deluxe international Wellness institutions.
- Department: Spa Spa & Wellness
Expired
Director of Spa
Tian He Gong Yuan, Guangzhou Shi, China
Full-time, Indefinite
Start Date:
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