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Rosewood Hong Kong Hong Kong
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Front Desk Associate
About the job
Job Title: Front Desk Associate
Education: Associate's Degree
Location: Rosewood Hong Kong - Hong Kong, CN (Primary)
Career Level: General Associate
Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)
Job Type: Full-time
Compensation Currency: --
Job Description: Essential Duties and Responsibilities
Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation
#LI-LTKP Job Requirements: Requirements
Higher Diploma in Hospitality or Tourism management is an advantage
Minimum 1-3 years of relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity
Proficiency in English, Putonghua and Cantonese is essential
Proven managerial abilities in people management and decision making
High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation
#LI-LTKP Job Requirements: Requirements
Higher Diploma in Hospitality or Tourism management is an advantage
Minimum 1-3 years of relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity
Proficiency in English, Putonghua and Cantonese is essential
Proven managerial abilities in people management and decision making
High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
- Department: Reception Front Office reception
Closed
Front Desk Associate
Full-time, Indefinite
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