Assistant Manager - Event Operations

[{{ $ctrl._job.status.name | translate}}] Assistant Manager - Event Operations
Rosewood Hotel Georgia Vancouver

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Job description

Shift Type: Flexible

Job Title: Assistant Manager - Event Operations

Education: Bachelor's Degree

Location: Rosewood Hotel Georgia - Vancouver, BC V6E 3T5 CA (Primary)

Career Level: Manager

Category: Event Operations

Job Type: Full-time

Compensation Currency: CAD

Travel: 0 - 10%

Job Description: OVERVIEW/BASIC FUNCTION:
Supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.  This person will be responsible for providing outstanding leadership of the Banquet department of the hotel that will result in positioning the Rosewood Hotel Georgia as the leader in our industry sector.
RESPONSIBILITIES:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of service requirements for assigned functions:
Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation
Particular characteristics/descriptions of wines/champagnes ordered
Prices for specified selections on cash functions
Groups' names and background
Type of functions and expected attendance/guarantee numbers
Scheduled hours of service
Special requests/arrangements
Order of service, traffic flow in room
< > 
 
Organize all assigned functions and complete preparation work in accordance to departmental standards.
Check heart of house areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any issues.
 
Complete requisition for additional supplies needed and submit to Purchasing Manager.
Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
 
Meet on a daily basis with the Chef and Stewarding to review scheduled group's menu and equipment requirements.
Communicate service needs throughout the function.
Prepare station assignments for Banquet Servers according to group requirements and hotel standards.
Ensure that assigned staff has reported to work; document any late or absent employees.Performance discipline if necessary.
 
Coordinate breaks for assigned staff.
Assign stations and side-work to Servers in accordance with departmental procedures.
Communicate additions or changes to the assignments as they arise throughout the shift.
Identify situations, which compromise the department's standards and delegate these tasks.
Conduct pre-meal meeting with Servers and review all information pertinent to set-up and service of group.
Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.Ensure setups are down 30 minutes prior to guest arrival.
 
Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.
 
Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
 
Ensure replenishment of items as specified on event orders and requested by group contact.
Meet group planner/convener prior to function, make introduction and ensure that all arrangements are agreeable.
Direct Servers on timing of service throughout function.
Communicate additional meal requirements and special requests to the kitchen.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
 
Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Monitor and handle guest complaints by following procedures and ensuring guest satisfaction.
Total all charges for the group function, prepare cheque and present to group contact for payment.
Adhere to all cashiering procedures/policies.
Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all banquet supplies are returned to designated storage areas.
 
Ensure all closing duties for staff are completed before staff signing out.
Counsel employees with any disciplinary problems and document using progressive discipline.
Foster and promote a cooperative working climate, maximizing productivity and employees’ morale.
Complete work orders for maintenance repairs and submit to Engineering.
Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Inspect all set up and rooms for next day work.
Ensure security of all hotel assets is maintained at all times
All other duties as assigned.
 
 
 
 
 
 
 

Job Requirements: QUALIFICATIONS:
Experience: Minimum 2 years’ experience as a similar position at a 5 star hotel. 
< >< >General Skills:Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 
Technical Skills:Knowledge of Windows, Excel, Delphi and Microsoft Office preferred.Ability to enforce hotel's standards, policies and procedures with assigned staff; ability to prioritize and organize work assignments; delegate work; ability to direct performance of assigned staff and follow up with corrections where needed; ability to motivate assigned staff and maintain a cohesive team; ability to ascertain staff training needs and provide such training; ability to be a clear thinker, analyze and resolve problems, exercising good judgment; ability to focus attention of details; ability to exert physical effort in transporting equipment and wares; ability to endure abundant physical movements in carrying out job duties; ability to ensure security of storage room access and hotel property; ability to work without direct supervision. Apply appropriate parameters to ensure budget objectives are met, particularly labour standards and overall cost management.
 
Language: Required to speak, read and write English.Additional language is an asset.
 
Physical Requirements:Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
 
Licenses & Certifications:Serving it Right.
 

Requirements

See description

Job type
Fulltime job
Location
Central, Vancouver, Canada
Department
Events
Starting in
As soon as possible

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