Room Service Supervisor

[{{ $ctrl._job.status.name | translate}}] Room Service Supervisor
Rosewood Mansion on Turtle Creek Dallas

Posted

Job description

Shift Type: Flexible

Job Title: Room Service Supervisor

Education: Some College Coursework Completed

Location: Rosewood Mansion on Turtle Creek - Dallas, TX 75219 US (Primary)

Career Level: General Associate

Category: Food & Beverage Service (IRD, Restaurant, Bar)

Job Type: Full-time

Compensation Currency: USD

Job Description:
KEY RESPONSIBILITIES
Job summary –
The purpose of this position is to supervise the daily Food & Beverage outlet and/or In Room Dining operations including overall quality, service and assign task to service staff and ensure completion in accordance with standards. The Supervisor will work daily with the Associates to ensure both Guest and Associate Satisfaction in the outlet by training, assisting and assigning tasks.
 
Essential Duties and Responsibilities – (Key Activities)
The following are specific responsibilities and contributions critical to the successful performance of the position:
· Execute outlet operations including food and beverage promotions, customer service and inventories
· Support the Associates with training the following: restaurant standards, wine service and customer service
· Assist F&B Management in monitoring labor, inventory and Food Handlers
· Monitor the performance of outlet service staff to communicate recommendations to F& B Management. Supervision duties include; delegating responsibilities, evaluating for recommendation, training and mentoring of staff
· Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
· Maintain policies and procedures. Adhere to HACCP, OSHA and alcoholic beverage commission guidelines
· Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B
· Update the Specials menu board daily and changing during meal periods
· Responsible for training shift leaders for their responsibilities during all meal periods and events
· Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures
· Ensure proper maintenance, cleaning and operation of the outlet and service equipment
· Continue to enhance the guest service experience by creative initiatives
· Assist in the execution of administrative function such as reporting, forecasting, quality assurance and departmental meetings
· Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
· Provide direct ‘hands-on’ cooking or prep work on the hot line if necessary to deliver quality, prompt food service as needed on busy events or meal periods
· Performs other duties as assigned

Job Requirements:  
Experience -
Minimum of 3 years’ experience in commercial Food & Beverage operation
One-year experience in a supervisory position is preferred
General Skills -
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 
Technical Skills –
Experience in a high volume, quality focused establishment is preferred
Excellent written and oral communication skills required 
Proficiency in the following software preferred; MS Word, Excel, PowerPoint, Micros POS
Positive interpersonal skills required
Experience in a high volume, quality focused establishment is preferred
 
Education or Certification -
High school diploma or GED required
Bachelor’s degree in hospitality or business preferred
 
Language -
Required to speak, read and write English, with fluency in other languages preferred
Physical Requirements -
Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.
EEO-1 Code: 401

Requirements

See description

Job type
Full-time
Location
Oak Lawn, Dallas, TX, United States
Department
F&B service
Starting in
As soon as possible

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