Bellperson

[{{ $ctrl._job.status.name | translate}}] Bellperson
Rosewood Miramar Beach Montecito Santa Barbara

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Job description

Shift Type: Flexible

Job Title: Bellperson

Education: High School

Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)

Career Level: General Associate

Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)

Job Type: Full-time

Compensation Currency: USD

Travel: 0 - 10%

Job Description: Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach hotel is looking for a Bell Person to join the Front Services Team! 
Overview
This position will be responsible for transporting guest luggage to/from guestrooms.  Escort guests to rooms and inform guests of all hotel services and features.  Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.  Thorough knowledge of all hotel services and amenities.
  Essential Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Transport guest luggage from the point of arrival at the hotel to their assigned room.
Transport guest luggage from current room to reassigned room for room changes.
Transport guest luggage from their room to the point of departure from the hotel.
Assist in locating guest's lost luggage.
Correctly tag, store and retrieve luggage from holding room.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Identify fire exit closest to guest's room and explain safety features of assigned room.
Demonstrate use of room key to guests.
Place guest luggage inside room.
Identify and explain guest room features to include use of:
air conditioning/heat units and thermostat controls
telephone
television
clock radio
guest services directory
mini-bar
in room safe
lights
bathroom amenities
valet/laundry services
door lock
ice and vending a
Offer packing/unpacking service; explain pressing and laundry service.
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
Relay accurate directions to guests on inquiries of transportation within the local area.
Maintain accurate log record of guest calls for Bell Person assistance.
Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
Remain in assigned postposition, maintaining correct stance.
Retrieve guest dry cleaning/laundry from rooms and deliver processed items.
Deliver items to guest rooms promptly to include:
messages
mail, faxes
packages
flowers
sundry items requested by guest
gift items
Deliver newspapers to specified guestrooms.
Monitor and maintain appearance of lobby areas and luggage holding room.
Polish brass luggage carts and maintain cleanliness of carts.
All other duties as required.
Requirements
Maintain a professional and courteous manner whilst at work.
Be known for being honest, reliable, confidential and trustworthy.
Ensure guest and employee privacy and security by respecting confidential information
Carry out any reasonable requests made by manager and other members of the management team in a timely manner.
Be proactive, ask questions and be responsible for action or lack of action.
Attend and complete the resort’s organized training sessions and programs as and when required.
Attend and participate in hotel and departmental meetings and briefings.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping.
Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club and screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
Medical
Dental
Vision
Life Insurance and AD&D  
Short Term and Long-Term Disability  
Complimentary Room Nights
Connect with us
LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodMiramar
Instagram: https://www.instagram.com/rosewoodmiramar
 

Job Requirements: Qualifications
 Experience                            
Minimum one years' experience in a similar capacity for a 4- or 5-star hotel or restaurant.
Education                              
High school diploma and hospitality background
General Skills  
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills                   
Knowledge of telephone systems; ability to suggestively sell; ability to input and access information in the property management system/computers
Language                               
Required to speak, read and write English, and do basic mathematics.  Fluency in other languages preferred
Physical Requirements
Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Requirements

See description

Job type
Full-time
Location
Montecito, CA, United States
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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