Concierge

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Rosewood Miramar Beach Montecito Santa Barbara

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Job description

Shift Type: Flexible

Job Title: Concierge

Education: High School

Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)

Career Level: General Associate

Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)

Job Type: Full-time

Compensation Currency: USD

Job Description: Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach is looking for a Full-time Concierge to join our Front Services Team!
Overview
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently.  Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities.  Attends to immediate needs of VIPs upon arrival and follow through attention throughout the stay.
Essential Duties and Responsibilities – (Key Activities)
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of:
all hotel features/services, hours of operation.
all hotel restaurant food concepts, menu price range, dress code, and ambiance.
all hotel room types, numbers/names, layout, appointments, amenities, and locations.
all hotel room rates, special packages, and promotions.
daily house count and expected arrivals/departures (particularly VIPs).
scheduled daily group activities, names, and location of meeting/banquet rooms.
local events, attractions, holiday schedules.
Obtain assigned bank and ensure accuracy of contracted monies.  Keep the bank secure at all times.
Meet with Supervisor/departing Concierge to review business status and follow up actions.
Access all functions of a computer system in accordance with departmental specifications.
Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
Legibly complete requisition for additional supplies/materials and submit to the Manager.
Maintain updated resource materials on all vendors and information to accommodate guest requests.
Review designated in-house guest list and be familiar with guests' names and room locations.
Answer department telephone using correct salutations and telephone etiquette.
Accommodate all guest requests expediently and courteously.  Follow up with designated hotel personnel to ensure completion of the request.
Coordinate guest requests with designated vendors which may include:
Room accommodations
Airline reservations, changes, cancellations
Transportation from hotel to airport and return
Bus/train transportation
Limousine reservations
Car rentals
Car repair and servicing
Charter flights/rentals
Babysitting services
Banking/financial services
Business center services/fax or telex services/mailing and delivery services
Interpretation services
Notary services
Restaurant reservations, nightclub activities
Dry cleaning, laundry, alterations, repairs
Film processing
Sporting events, golf facilities, sport, and athletic activities/rentals, outdoor activities, health club facilities
Formal wear rentals
Flowers
Salon appointments
Shoe shines
Shopping services
Movie/theater/attraction tickets
Sightseeing tours
Medical services
Religious services
Legibly document all pertinent information in guest request log(s).  Monitor and update logbook(s) throughout the shift.
Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
Legibly complete confirmation cards and deliver to guests upon completion of each arrangement coordinated for guests.
Relay accurate directions to guests' desired destinations within the local area and distribute maps with highlighted routes.
Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies. 
All other duties as required.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
Medical
Dental
Vision
Life Insurance and AD&D  
Short Term and Long-Term Disability  
Complimentary Room Nights
Connect with us
LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodMiramar
Instagram: https://www.instagram.com/rosewoodmiramar
Job Requirements: Qualifications
Experience                   
Minimum of two years' experience in a similar capacity for a 4- or 5-star hotel or restaurant.
Knowledge of local restaurants, museums, and attractions
Exceptional communication skills
Education                     
High school diploma and hospitality background
General Skills              
Strong verbal and written communication skills, able to work quickly and accurately at all times; adaptable to a range of activities in any given day – an effective team worker; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good directions thoroughly; understand a guest’s service needs; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills           
Thorough knowledge of all hotel services and amenities; ability to provide clear directions.
Language                     
Required to speak, read and write English, and do basic mathematics. 

Requirements

See description

Job type
Full-time
Location
Montecito, CA, United States
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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