Director of Spa

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Rosewood Miramar Beach Montecito Santa Barbara

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Job description

Job Title: Director of Spa

Education: High School

Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)

Career Level: Department Head A

Category: Spa

Job Type: Full-time

Compensation Currency: USD

Travel: 90-100%

Job Description: OVERVIEW/BASIC FUNCTION:
 
Responsible for supervising the proper operation of the Spa, Health Club and Recreation in order to achieve maximum satisfaction of the guests.
 
 
 
RESPONSIBILITIES:
 
 
 
·         Project and maintain acceptable payroll commitment.
 
·         Use financial plans for spotting trends, measuring productivity and monitoring progress.
 
·         Control ongoing service and product margin analysis to ensure profitability.
 
·         Implement opportunities for managing operational costs and boosting the bottom line
 
·         Develop procedures for accurate inventory control and monitoring.
 
·         Implement full spa product and service purchasing standards and ensure compliance.
 
·         Administer staff and client scheduling for maximum revenue generation and profitability.
 
·         Develop Spa marketing strategy and ensure a consistent image is being portrayed.
 
·         Be proactive in developing publicity opportunities and effectively dealing with media.
 
·         Develop and maintain gracious and efficient front desk procedures.
 
·         Maintain and update all necessary internal and external guests signage.
 
·         Create ongoing in house promotions and activities to stimulate sales, staff and customers.
 
·         Guide business decisions by staying on top of Spa industry trends.
 
·         Maintain a strong menu of services with both exceptional artistic and aesthetic value.
 
·         Consistently develop and grow retail sales through training, tools and demonstration.
 
·         Ensure Spa is always staged for maximum buyer impact.
 
·         Anticipate, identify and ensure customer needs are being met in the best possible way.
 
·         Monitor customer satisfaction with Market Metris results survey.
 
·         Develop and deliver credible, competitive, value-plus service to the customer.
 
·         Guide staff to become self sufficient.
 
·         Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
 
·         Uphold gracious front desk procedures in the booking and handling of customers.
 
·         Maintain fresh, effective programs to consistently retain and grow customer base.
 
·         Develop and maintain compensation guidelines for customer complaints handling.
 
·         Maintain an up to date version of the Spa Procedure Manual ad ensure compliance.
 
·         Develop and maintain Spa literature, documentation and process handling requirements.
 
·         Attend management meetings and convey all relevant information throughout the Spa.
 
·         Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.
 
·         Ensure equipment is maintained in good working order.
 
·         Maintain professional relationship with suppliers and providers.
 
·         Manage inventory effectively, follow purchasing standards and ensure compliance.
 
 
 
QUALIFICATIONS:
 
 
 
·         Experience: Minimum 3 years’ experience as a Spa Manager/Director at a 5 star hotel.
 
 
 
·         Education:  High school diploma
 
 
 
·         General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 
 
 
·         Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.          
 
 
 
·         Language:   Required to speak, read and write English, with fluency in other languages preferred.
 
 
 
·         Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
 
 
 
Licenses & Certifications:           None required.

Requirements

See description

Job type
Fulltime job
Location
Montecito, CA, United States
Department
Spa & Wellness
Starting in
As soon as possible

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