Railroad Ambassador

[{{ $ctrl._job.status.name | translate}}] Railroad Ambassador
Rosewood Miramar Beach Montecito Santa Barbara


Job description

Job Title: Railroad Ambassador

Education: High School

Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)

Career Level: General Associate

Category: Security

Job Type: Full-time

Compensation Currency: USD

Job Description: Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar is looking for a Full-Time Railroad Ambassador to join the Security Team!


The Railroad Ambassador is responsible for courteously greeting and escorting guests across the railroad tracks. Assists in safety and security in monitoring all guests, patrons, visitors, and staff for suspicious activity. Provides efficient friendly customer service always to all.

Essential Responsibilities

Report for duty punctually ready to work in full uniform paying attention to personal hygiene and tidiness

Greet guests, patrons, and visitors when approaching the railroad tracks with superior customer service.

Able to make recommendations for guests of the hotel’s restaurants and activities.

Monitor railroad tracks for train and assists across tracks when it is safe to do so.

Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound.

Ensure the work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively.

Observe and report incidents or suspicious activity as appropriate for the circumstances and/or as required by the Company.

Workplace Safety: Is aware of and works within the healthcare facility and departmental safety guidelines, including reporting potential hazards and hazardous behavior.

Perform other duties as required.


Maintain a professional and courteous manner whilst at work.

Be known for being honest, reliable, confidential, and trustworthy.

Ensure guest and employee privacy and security by respecting confidential information Must have strong verbal and written communication skills.

Prior customer service experience preferred.

Must be able to multi-task.

Must be able to stand and walk for an extended period or for an entire shift.

Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance.

High school graduate or equivalent.

Previous experience in a similar position in the hospitality industry.

Knowledge of local activities and attractions appropriate for hotel guests.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits




Life Insurance and AD&D  

Short Term and Long-Term Disability  

Complimentary Room Nights

Connect with us

LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts

Facebook: https://www.facebook.com/RosewoodMiramar

Instagram: https://www.instagram.com/rosewoodmiramar


Job Requirements:  



Previous experience as a Security/Safety Ambassador for a luxury or an ultra-luxury property


High school diploma and hospitality background

General Skills                

Strong verbal and written communication skills, able to work quickly and accurately at all times; adaptable to a range of activities in any given day – an effective team worker; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good directions thoroughly; understand a guest’s service needs; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.

Technical Skills             

Thorough knowledge of all hotel services and amenities; ability to provide clear directions.


Required to speak, read and write English, and do basic mathematics.  Bilingual in Spanish preferred


See description


Job type
Montecito, CA, United States
Starting in
As soon as possible
Duration of the contract

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