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Rosewood Sand Hill Menlo Park
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Catering Sales and Conference Service Manager
About the job
Job Title: Catering Sales and Conference Service Manager
Education: High School
Location: Rosewood Sand Hill - Menlo Park, CA 94025 US (Primary)
Career Level: Manager
Category: Event Sales
Job Type: Full-time
Compensation Currency: USD
Job Description: Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Sand Hill is seeking a Catering Sales and Conference Service Manager.
This role will be a sales and service position and will handle catering, conference services and group bookings. Self-motivated individual who is organized and able to set and achieve goals for themselves and their team. Experienced and knowledgeable of the local luxury market.
Responsible for all aspects of the sales process from receiving inquiry calls, initial proposal, negotiating rates/availability and food and beverage, contracting, collecting payments, coordination and execution of event details during the program dates
Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals
Solicit new and repeat clients using multiple channels, such as social media, networking events, outside calls, proactive sales efforts and marketing.
Work with the Event Services team to maximize the hotel’s function space
Work closely with appropriate Departments to find solutions to operational challenges that impact the effectiveness of overall sales/catering/event services performance
Foster a positive work environment that boosts morale and productivity, and improves communication between managers, clients and other departments
Create accurate and professional quality Group Resumes, Event Orders, Diagrams and other communication forms as necessary
Negotiate food & beverage banquet prices, function space, and hotel services within approved departmental booking guidelines
Communicate groups' special sleeping room needs to all departments prior to group arrival (room blocking, arrival time & pattern, auto charge routing, special Housekeeping needs, etc.).
Must meet or exceed monthly, quarterly sales revenue goals to achieve the annual budget
Professionally represent the resort and Rosewood Hotels & Resorts in community and industry organizations and trade events, including sales trips
Find up-sell opportunities, and identify sources for increased ancillary revenue
Conduct resort site tours, client planning visits, and throughout the execution of the program to maximize the customer experience and increase ancillary hotel revenue
Perform to luxury service standards when working with both external and internal customers
Setup, lead and review pre and post conference reviews and billings with the client and hotel departments
Review all invoices that are sent to the client; the invoice should be accurate and timely to maximize return of business
Responsible for the compilation of all cancellation/attrition charges for each group
Complete administrative duties as required
Attend weekly BEO, Resume and other internal meetings, as required
QUALIFICATION STANDARDS:
Language:
Required to speak, write and read fluently in English.
Education:
Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience.
Experience:
Two years or more of progressive luxury resort sales and catering & conference services experience.
Licenses or Certificates:
Strong computer knowledge in Windows environment as well as proficiency in property management system and catering management systems (preferably Opera and Delphi FDC/Sales Force). The Certified Meeting Planner (CMP) designation will be an asset.
Rosewood Sand Hill offers a resort-like experience in the heart of Silicon Valley. Lush gardens make the hotel one of the most sought after Bay Area wedding venues. With stunning views of the Santa Cruz Mountains, Rosewood Sand Hill is the only Forbes Five-Star hotel on the San Francisco peninsula, and we are proud of our Michelin-starred restaurant, Madera. Guests are treated to estate-style service, entirely personalized to complement their every need and can our luxurious pool setting as well as enjoy Sense® spa and a state-of-the-art fitness center,
Competitive Benefits
Medical, dental, vision and retirement benefits
Connect with us:
LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodSandHill
Instagram: https://www.instagram.com/rwsandhill
Job Requirements:
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Sand Hill is seeking a Catering Sales and Conference Service Manager.
This role will be a sales and service position and will handle catering, conference services and group bookings. Self-motivated individual who is organized and able to set and achieve goals for themselves and their team. Experienced and knowledgeable of the local luxury market.
Responsible for all aspects of the sales process from receiving inquiry calls, initial proposal, negotiating rates/availability and food and beverage, contracting, collecting payments, coordination and execution of event details during the program dates
Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals
Solicit new and repeat clients using multiple channels, such as social media, networking events, outside calls, proactive sales efforts and marketing.
Work with the Event Services team to maximize the hotel’s function space
Work closely with appropriate Departments to find solutions to operational challenges that impact the effectiveness of overall sales/catering/event services performance
Foster a positive work environment that boosts morale and productivity, and improves communication between managers, clients and other departments
Create accurate and professional quality Group Resumes, Event Orders, Diagrams and other communication forms as necessary
Negotiate food & beverage banquet prices, function space, and hotel services within approved departmental booking guidelines
Communicate groups' special sleeping room needs to all departments prior to group arrival (room blocking, arrival time & pattern, auto charge routing, special Housekeeping needs, etc.).
Must meet or exceed monthly, quarterly sales revenue goals to achieve the annual budget
Professionally represent the resort and Rosewood Hotels & Resorts in community and industry organizations and trade events, including sales trips
Find up-sell opportunities, and identify sources for increased ancillary revenue
Conduct resort site tours, client planning visits, and throughout the execution of the program to maximize the customer experience and increase ancillary hotel revenue
Perform to luxury service standards when working with both external and internal customers
Setup, lead and review pre and post conference reviews and billings with the client and hotel departments
Review all invoices that are sent to the client; the invoice should be accurate and timely to maximize return of business
Responsible for the compilation of all cancellation/attrition charges for each group
Complete administrative duties as required
Attend weekly BEO, Resume and other internal meetings, as required
QUALIFICATION STANDARDS:
Language:
Required to speak, write and read fluently in English.
Education:
Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience.
Experience:
Two years or more of progressive luxury resort sales and catering & conference services experience.
Licenses or Certificates:
Strong computer knowledge in Windows environment as well as proficiency in property management system and catering management systems (preferably Opera and Delphi FDC/Sales Force). The Certified Meeting Planner (CMP) designation will be an asset.
Rosewood Sand Hill offers a resort-like experience in the heart of Silicon Valley. Lush gardens make the hotel one of the most sought after Bay Area wedding venues. With stunning views of the Santa Cruz Mountains, Rosewood Sand Hill is the only Forbes Five-Star hotel on the San Francisco peninsula, and we are proud of our Michelin-starred restaurant, Madera. Guests are treated to estate-style service, entirely personalized to complement their every need and can our luxurious pool setting as well as enjoy Sense® spa and a state-of-the-art fitness center,
Competitive Benefits
Medical, dental, vision and retirement benefits
Connect with us:
LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodSandHill
Instagram: https://www.instagram.com/rwsandhill
Job Requirements:
- Department: Event
Closed
Catering Sales and Conference Service Manager
Sharon Heights, Menlo Park, CA, United States
Full-time, Indefinite
Start Date:
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