Massage Therapist

[{{ $ | translate}}] Massage Therapist
Rosewood Sand Hill Menlo Park


Job description

Job Title: Massage Therapist

Education: High School

Location: Rosewood Sand Hill - Menlo Park, CA 94025 US (Primary)

Career Level: General Associate

Category: Spa

Job Type: Part-time

Compensation Currency: USD

Travel: 0 - 10%

Job Description:

Job Summary –

Provide massage and body services offered by the Sense Spa at Rosewood Sand Hill. Cultivate and maintain a professional attitude at all times.


Maintain complete knowledge of and comply with all Rosewood Sand Hill departmental policies/service procedures/standards.

Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times. Resolve guest concerns, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.

Be familiar with all hotel/spa packages, promotions, prices and rates.

Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

Perform opening, closing and cleaning procedures. Maintain knowledge of inventory and appointment scheduling and special needs or requests.

Conduct appointments according to guest’s comfort and desire.  Follow service, safety and cleanliness protocol.

Prepare guest consultation.  Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

Sanitize implements. Sell/promote merchandise. Follow linen procedures and room set up. Follow draping procedures. Handle closing duties and complete required post- treatment documents.

Handle emergency procedures and report any accidents to your manager and security.

Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, and all products used by therapists while performing their treatments).

Follow established standard guideline for massage/treatment procedures.

All other duties as required.

Job Requirements: Required Skills –

General Skills:   Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to:

·         Perform job functions with attention to detail, speed and accuracy.

·         Prioritize, organize and follow up.

·         Be a clear thinker, remaining calm and resolving problems using good judgment.

·         Follow directions thoroughly.

·         Understand guest’s service needs.

·         Work cohesively with co-workers as part of a team.

·         Work with minimal supervision.

·         Maintain confidentiality of guest information and pertinent hotel data.

·         Knowledge of SpaSoft is an asset.

Language: Required to speak, read and write English.  Additional language is an asset

Physical Requirements:   Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications –

High school diploma.  Diploma or degree in a related field.

First Aid & CPR certified.

Licenses & Certifications: certified current massage therapist in the state of California.

Knowledge of SpaSoft software desirable.

Experience –

Minimum 2 years’ massage experience in a luxury spa environment, preferably within a luxury hotel.

Must work flexible hours to cover shifts and days as needed.

EEO-1 Code: 363


See description


Job type
Sharon Heights, Menlo Park, CA, United States
Spa & Wellness
Starting in
As soon as possible
Duration of the contract

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