Director of Banquet and Events - (15691)

[{{ $ctrl._job.status.name | translate}}] Director of Banquet and Events - (15691)
Rosewood

Posted

Job description



Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for a Director of Banquet and Events to join our Banquet and Events Team!

Overview

The Director of Banquet and Events is responsible for the management of all aspects of the B&E department in accordance with hotel standards.  Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures.  Directs, implements, and maintains a management philosophy which serves as a guide to B&E associates.

Essential Duties and Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of and comply with all hotel/departmental policies and procedures, ensuring that Catering associates are informed as well.
  • Liaise daily with B&E associates to review the status of business, schedules, priority assignments, bookings, and all information pertinent to the department operation.
  • Check with the secretary throughout the day to ensure that all-clerical work is processed on a timely basis.
  • Direct and monitor the performance of B&E associates, ensuring that all procedures are followed; correct any deficiencies with respective personnel.
  • Organize and delegate traces for follow-up; be familiar with the status of each.
  • Ensure that B&E offices are kept organized and clean.
  • Review the Captain's reports/logbook for previous day functions; follow up any problems noted and file.
  • Review Banquet sales for the previous day; resolve discrepancies with Accounting; track revenue against budget.
  • Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature; resolve discrepancies.
  • Establish a departmental manual identifying all policies relevant to booking functions with respective charges. 
  • Ensure that B&E associates are knowledgeable of such:
    • Function room capacities and various setups
    • Blocking space (definite/tentative)
    • Use of all forms
    • Menus and pricing
    • Guarantee policy
    • Cancellation policy
    • Payment policy
    • Room rental charges
    • Corkage fees
    • Food handling policy
    • Service charges
    • Coatroom policy
    • Miscellaneous pricing (floral, entertainment, etc.)
    • Shipping/receiving policies
    • Lost and found policy
  • Ensure that B&E associates are familiar with Banquet service standards to better sell the facilities.
  • Review B&E associates' request to block space to ensure that appropriate space is blocked to accommodate the group's requirements and to maximize labor costs; resolve any discrepancies.
  • Establish and monitor the file and trace system.
  • Assign specific files and sales objectives to catering personnel.
  • Ensure client files are kept organized and current with all required information.
  • Monitor and handle inquiry calls on a timely basis.
  • Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
  • Monitor departmental call reports and assist Catering associates in determining follow-up actions.
  • Monitor response time to messages, ensuring that all messages are returned promptly.
  • Establish standardized form letters for use by all Catering associates as a response to inquiries, tentative/ definite bookings, thank you, cancellations, and re-bookings. 
  • Ensure appropriate letters are sent and filed.
  • Actively solicit and book business following hotel standards.
  • Meet with clients to work out the details of their functions. 
  • Escort clients through the property and highlight features of the facility as well as available services.
  • Suggestively sell menus, which meet the client's needs and maximize revenues.
  • Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities. 
  • Liaise with the Executive Chef to plan special requests for clients and special event menus; arrange introductions between the client and Chef.
  • Where appropriate, coordinate arrangements for a Chef's table to persuade profitable potential clients.
  • Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients, and distributed to designated departments on a timely basis; resolve any discrepancies with respective Catering associates.
  • Review estimated guarantees and ensure that firm guarantees are obtained by appropriate business days prior to scheduled function; ensure that the overset figure complies with established standards.
  • Monitor the preparation and distribution of the Daily Event Sheet; ensure that all information is complete and accurate and distributed on a timely basis.
  • Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis in order to best serve the client; resolve discrepancies with catering associates.
  • Monitor the preparation and distribution of the Weekly Event Sheet; resolve any incomplete information or problems with respective Catering associates prior to the distribution of the sheet. 
  • Identify groups, which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels.
  • Prepare and distribute the weekly Catering forecast identifying covers and sales by meal period.
  • Ensure that a Banquet check is typed for each function one day prior to the scheduled event and given to the Banquet department. 
  • Monitor the accurate record of each check issued and ensure the security of all unused checks.
  • Ensure that door cards are typed for each scheduled function and properly posted.
  • Prepare and distribute amenity request forms for specified clients; obtain designated approvals and follow up on delivery.
  • Check function room setups prior to guest arrival, ensuring all details are in agreement with the client's requirements and hotel standards; ensure respective personnel correct deficiencies.
  • Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation. 
  • Assist in plate up of meals as requested; ensure that standards are met.
  • Welcome group contact upon arrival at function and ensure guest satisfaction.
  • Check that functions are properly staffed to provide the required standard of service; ensure that associates are well-groomed; resolve any deficiencies with the Banquet Manager and/or Supervisor on duty.
  • Assist in supervising the service of functions, ensuring guest satisfaction.
  • Monitor, handle, and process all billing/payment procedures according to Accounting standards.
  • Monitor guest reactions and confer with service associates to ensure guest satisfaction.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. 
  • Promote positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
  • Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.
  • Contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking.
  • Conduct weekly B.E.O. review meetings; resolve any discrepancies.
  • Attend designated meetings, menu, and wine tastings.
  • Conduct ongoing training with existing associates.
  • Provide feedback to B&E associates on their performance; handle disciplinary problems and counsel employees according to hotel standards.
  • Foster and promote a cooperative working climate, maximizing productivity, and employee morale.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules throughout the shift to meet the business demands.
  • Ensure that Catering associates report to work as scheduled; document any late or absent employees.
  • Prepare and submit daily/weekly payroll records.
  • Conduct function book review as scheduled with the Director of Sales; agree on the potential dates, which pose a negative impact on the available function space; confirm release dates for "hold all space"; ensure that Catering associates comply with restricted dates; resolve discrepancies.
  • Prepare and distribute the monthly booking report according to procedures; compare actual to forecast.
  • Monitor, maintain, and distribute a monthly-Lost Business Report following hotel standards; ensure appropriate pieces of lost business are traced for future solicitation.
  • Prepare and distribute an annual catering-marketing plan in accordance with hotel specifications; assign monthly action steps to Catering associates and follow up on each; adjust and update the marketing plan each quarter.
  • All other duties as required.


About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

  • Medical, Dental, Vision, Disability, Life Insurance, and Retirement benefits
  • Robust PTO program
  • Complimentary Room Nights
  • We encourage personal and professional growth and offer many global talent development opportunities to allow our Associate to continue the Rosewood Journey


Connect with us

  • LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
  • Facebook: https://www.facebook.com/RosewoodMiramar
  • Instagram: https://www.instagram.com/rosewoodmiramar


Details

Job type
Full-time
Location
Santa Barbara, CA, United States
Department
Events
Starting in
As soon as possible
Duration of the contract
Indefinite

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