Assist VIP Service Manager in maintaining the highest level of standard in service and supervising subordinates within the section, with the responsibility of daily operation. Ensure our VIPs receive the best personalized service and most comfortable and memorable experience during their stay or visit at Rosewood Hong Kong. Be a good role model for the team and demonstrate a positive attitude, as well as self-disciplined and self-motivated competencies.
Be responsible for advising relevant management of all upcoming SAGs to ensure a seamless, outstanding experience for guests and that appropriate actions are taken in a timely fashion to address special requirements
Study and analyze guest profiles on both Rooms’ and Food & Beverage’s arrival reports to ensure that standards are maintained at a superior level on a daily basis and that all VIPs arriving at the hotel are recognized and well looked after; Help all operational departments to meet guest’s request meaningfully, consistently, effectively and cost-efficiently.
Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness
Become the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments
Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms
Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs
Possess a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, etc.