[{{ $ctrl._job.status.name | translate}}] HK Desk Coordinator
Royal Continental Hotel


Job description

• Liaise with the guests through the use of telephone regarding all guest needs as pertains to housekeeping.
• Answer all telephone calls to the Housekeeping Office and maintain a log book of all calls, contents and results.
• Maintain a Lost & Found register, record and secure all lost and found items in the Housekeeping lost and found store.
• Work in conjunction with the supervisors to undertake the work allocation for room attendants.
• Allocate rooms for room attendants.
• Issue keys accordingly and ensures that they are signed on issue and on return.
• Inform supervisors about all messages.
• Follow up on all VIP assignments.
• Informs Housekeeping supervisors and Front Office about all OOO rooms.
• Raise various purchase requests whenever necessary and follow up on purchases not received.
• Undertake the inventory of all guest amenities, keep proper records of cleaning materials and printing materials etc.
• Prepare and follow up on maintenance reports
• Handle all guest requests properly, efficiently and quickly.
• Keep staff attendance records. Prepare Housekeeping weekly schedule and follows up.
• Understand procedures and role during evacuation for emergencies such a fire / bomb threat.
• Responsible for recording all incoming letters/memos
• Ensure that correct hand over is carried out with the second shift
• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self-development.
• Contribute to Housekeeping Departmental Meetings


Team Leader, mature and confident
Effective decision-making skills.
Effective problem-solving skills.
Strong organizational skills.
Effective change management skills
Knowledge of Hotel/Housekeeping operational procedures preferable.
Knowledge of overall hotel operations as they affect department.
Ability to use standard software applications and hotel systems.
Good communication in written and verbal English
Very good in keeping high staff moral
Able to get along with people at all levels
Good knowledge on Health and Safety procedures and implementation
Well-groomed and presentable at all times
Practice good hygiene
Should be able to handle pressure and able to adapt to all situation
Mentally alert, able to work long hours and to handle pressure
Job type
Dubai, United Arab Emirates
English, Hindi (optional), Nepali (optional)
Starting in
As soon as possible
Duration of the contract
More than 1 year
Pay range
Provided / Sharing accommodation

Royal Continental Hotel

Located in the thriving heart of Dubai, Royal Continental Hotel offers business travelers and holidaymakers a stylish and welcoming haven just minutes from Dubai International Airport.

With a variety of rooms to suit all requirements and tastes, as well as a host of business and leisure facilities, dining outlets and amenities, Royal Continental Hotel provides the discerning traveler with impeccable accommodation and service in relaxed contemporary surroundings, perfectly suited to both a short city break or an extended vacation.

We pride ourselves on offering a unique and technologically-advanced experience through our innovative in-room hospitality facilities, which are unrivaled among 4-star hotels in the city.

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