[{{ $ctrl._job.status.name | translate}}] Assistant Switchboard Manager
Royal Lancaster London

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Job description

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts 5-star hotel, has newly completed a spectacular and extensive full renovation. Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street. Comprising of 411 guest rooms and suites, the hotel additionally offers an array of culinary options, with 3 restaurants and 2 bars, as well as 16 meetings and events spaces.

An exciting opportunity has arisen for a guest service focused and engaging Assistant Switchboard Manager to join our team.

As a 'Sunday Times Top 100 Best Companies to Work For' 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’. Our colleagues are supported to be the very best through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests.

As our Assistant Switchboard Manager, you will part of a dedicated and passionate Communications Centre team; focused on delivering 5-star service to all guests.

Your key responsibilities will include:
• Operating our switchboard facilities and managing our hotel email account.
• Using your technical knowledge and skills to set up direct dials and conference calls.
• Relying on your extensive operational experience with Opera PMS to support the team.
• Handling and resolving customer complaints in an efficient manner while consistently delivering 5- star service.
• Providing assistance and guidance to the team.
• Dealing with safety tasks such as silencing and reporting fire alarms if requested.
• Ensuring that all departmental SOPs, service guides and hotel policies and procedures are respected.
• Working the occasional night shifts when required.

While working with us you will have access to extensive learning and development programs with opportunities to develop your career within a professional and enthusiastic team.

In addition to this, you will be entitled to receive the following benefits:
• 1 Complimentary night stay for 2 at the Royal Lancaster (incl. breakfast)
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Lancaster London, Landmark London and K-West Hotel and Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Refer a friend bonus
• Cycle to work scheme
• Workplace pension scheme
• Child Care Vouchers
• Annual season ticket loan
• Employee recognition schemes
• Social Committee events including gala dinners and much more

Requirements

All applicants must be legally eligible to work in the UK.
Job type
Fulltime job
Location
London, United Kingdom
Department
Rooms division
Languages
English
Starting in
As soon as possible
Pay range
Up to £21,500 per annum
Accommodation
NA

Royal Lancaster London

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts hotel, has newly completed a spectacular and extensive full renovation.

Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street.

As a 'Sunday Times Top 100 Best Companies to Work For' in 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’ which lives through an inverted hierarchy.

Our colleagues are supported to be the very best they can be through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests. Working with us means you will be joining a family of like-minded people who genuinely always care.

The hotel offers an array of culinary options, with three restaurants and two bars, as well as 16 meetings and events spaces, including the renowned Nine Kings and Westbourne Suites, with a capacity of 3,000 guests, making Royal Lancaster London one of the largest banqueting venues in Europe.

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