[{{ $ctrl._job.status.name | translate}}] Doorperson
Royal Lancaster London

Posted

Job description

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts 5-star hotel, has newly completed a spectacular and extensive full renovation. Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street. Comprising of 411 guest rooms and suites, the hotel additionally offers an array of culinary options, with 3 restaurants and 2 bars, as well as 16 meetings and events spaces.

An exciting opportunity has arisen for a friendly and guest service focused Doorperson to join our wonderful team.

As a 'Sunday Times Top 100 Best Companies to Work For' 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’. Our colleagues are supported to be the very best through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests.

Our Doorperson role really is the 'face of the hotel' - you are the first and last person our guests see and you have the ability to leave a lasting impression! We are looking for someone who is welcoming, friendly, helpful who can provide a true 5-Star service.

Your key responsibilities as a Doorperson will include:
• Being able to handle face to face enquiries in a polite and efficient manner at all times.
• Providing general directions to our guests for the surrounding areas.
• Providing an efficient and proactive service in all areas of the hotel this could include upselling our outlets for guests who wish to dine with us, or helping with transport to the Airport, Train stations or tube.
• Ensuing that all departmental SOPs, service guides and hotel policies and procedures are respected.

While working with us you will have access to extensive learning and development programs with opportunities to develop your career within a professional and enthusiastic team.

In addition to this, you will be entitled to receive the following benefits:
• 1 Complimentary night stay for 2 at the Royal Lancaster (incl. breakfast)
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Lancaster London, Landmark London and K-West Hotel and Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Refer a friend bonus
• Cycle to work scheme
• Workplace pension scheme
• Child Care Vouchers
• Annual season ticket loan
• Employee recognition schemes
• Social Committee events including gala dinners and much more

Requirements

All applicants must be legally eligible to work in the UK.
For insurance purposes our Doorperson must be over the age of 25 and with a UK Driving license.
Job type
Fulltime job
Location
London, United Kingdom
Department
Front Office concierge
Languages
English
Starting in
As soon as possible
Pay range
Competitive Salary & Benefits
Accommodation
NA

Royal Lancaster London

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts hotel, has newly completed a spectacular and extensive full renovation.

Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street.

As a 'Sunday Times Top 100 Best Companies to Work For' in 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’ which lives through an inverted hierarchy.

Our colleagues are supported to be the very best they can be through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests. Working with us means you will be joining a family of like-minded people who genuinely always care.

The hotel offers an array of culinary options, with three restaurants and two bars, as well as 16 meetings and events spaces, including the renowned Nine Kings and Westbourne Suites, with a capacity of 3,000 guests, making Royal Lancaster London one of the largest banqueting venues in Europe.

Other suggested jobs

{{:: 'Guest Services Executive' | ellipsis : 40 : true }}

{{:: 'The Dixon Autograph Collection' | ellipsis : 35 : true }}

{{:: 'Maitre D\' - Fischer\'s' | ellipsis : 40 : true }}

{{:: 'Corbin & King' | ellipsis : 35 : true }}

{{:: 'Receptionist' | ellipsis : 40 : true }}

{{:: 'Park Plaza Westminster Bridge London' | ellipsis : 35 : true }}

{{:: 'Concierge / Luggage Porter' | ellipsis : 40 : true }}

{{:: 'Park Plaza Westminster Bridge London' | ellipsis : 35 : true }}