Bell Attendant & Driver (Ambassador) - Part Time, HYDE Midtown
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Bell Attendant & Driver (Ambassador) - Part Time, HYDE Midtown

SBE

Posted

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Bell Attendant & Driver (Ambassador) - Part Time, HYDE Midtown

About the job



Duties & Functions:

  • Greet arriving guests and retrieve their luggage
  • Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
  • Deliver luggage, messages, packages etc. for guests and to undertake various other requests in order to ensure their comfort
  • Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
  • Ensure that luggage has been stored safely according to prescribed procedures, and luggage storage is kept clean and tidy at all times.
  • Able to drive in a safe and efficient manner.
  • Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
  • Responsible to ensure the safety and security of the guests while traveling.
  • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
  • Be fully aware of what functions are going on in the hotel
  • Provide gracious, attentive, and friendly service


Additional Responsibilities:

  • Maintain cleanliness of minibar, cupboard, and storage areas
  • Set up floor sheets and attend to early departures, VIP’s or Rush rooms
  • Remove and dispose of all non-hotel stock from minibar in departure rooms
  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Any other reasonable duties as assigned by the supervisor or manager.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.


To be aware of and ensure constant compliance with all necessary operational policies including:

  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures
  • Liquor Licensing


Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of sbe are met.
  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Opera, ADP, Open Table and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
  • Ensure compliance with sbe’s policies and procedures.


Other Duties:

  • Assimilate into sbe’s culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards.
  • Regular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
Closed

Bell Attendant & Driver (Ambassador) - Part Time, HYDE Midtown

Miami, FL, United States

Full-time, Indefinite

Start Date:

Latest start date:

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