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SBE
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Bell Attendant & Driver (Ambassador) - Part Time, HYDE Midtown
About the job
Duties & Functions:
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
- Deliver luggage, messages, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures, and luggage storage is kept clean and tidy at all times.
- Able to drive in a safe and efficient manner.
- Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
- Responsible to ensure the safety and security of the guests while traveling.
- Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
- Be fully aware of what functions are going on in the hotel
- Provide gracious, attentive, and friendly service
Additional Responsibilities:
- Maintain cleanliness of minibar, cupboard, and storage areas
- Set up floor sheets and attend to early departures, VIP’s or Rush rooms
- Remove and dispose of all non-hotel stock from minibar in departure rooms
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of sbe are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Opera, ADP, Open Table and any departmental specific systems used.
- Keep work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with sbe’s policies and procedures.
Other Duties:
- Assimilate into sbe’s culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards.
- Regular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
- Department: Driver
Closed
Bell Attendant & Driver (Ambassador) - Part Time, HYDE Midtown
Full-time, Indefinite
Start Date:
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