About the job
Mondrian is a way of travel. With its groundbreaking design and progressive programming it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.
Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.
The Concierge will assist guests or patrons with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.
What you'll do...
- Eyes and ears of the lobby areas. Provides information to guest inquiries.
- Owning all guest requests pertaining but not limited to dining reservations, car transportation, spa appointments, concert tickets, nightclubs, etc.
- Excellent verbal & written communication skills with guests and co-workers.
- Creating and maintaining relationships with surrounding businesses and restaurants.
- Is familiar with all outlet operating hours and facilities that the hotel provides.
- Is familiar with and adhere to all policies and procedures as pertaining to position, and policies specified in the sbe Hotel Group employee handbook
- Adheres to all safety and emergency procedures and precautions
- Ensuring that each and every guest has a fantastic stay.
- Ensure that our Stage is always set and that our Players utilize their script and improvising.
- Providing services above and beyond expectation.
- Department: Concierge