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Job Description



A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands -  we are sbe .  Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service.  We are committed to authenticity, sophistication, mastery and innovation.  Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

Summary of Position:

Under the general guidance of the Director of Housekeeping, assist in ensuring the highest standard of
cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our
guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.

Essential Duties & Functions:

Clean and service bedrooms, bathrooms and associated areas to the Standard of Cleanliness Policy
• Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean
bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
• Strip linens from beds and areas and transfer them to the linen chute
• Ensure that all VIP gifts are replenished daily
• Dispose of all rubbish, dirty linen and glassware safely and correctly to the chutes and/or closets
• Deep clean rooms as assigned with additional focus on walls, baseboards, window & high dusting.
• Follow hotel Lost and Found Policy
• All guest property is handled in an efficient and correct manner
• Record all serviced rooms on worksheet and/or device, report and record any rooms that cannot be serviced
• Only clean rooms assigned to worksheet and/or device
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately
• Organize and stock cart
• Fill supply bottles with cleaning products
• Organizing and stocking housekeeping linen closet and periodic inventory of closets
• Assist in stock and special cleaning projects as required
• Assist fellow employees with deliveries or to perform similar or related jobs as and when necessary
• Follow Key Handling Policy
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow up, referring to others when necessary
• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor and device
• Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor and
device
• Report any shortage of linen, supplies or equipment to the Floor Supervisor
• Comply with Health and Safety hazards and report these at once
• Upholding the hotel’s Confidentiality and Security Policy

Essential Job Knowledge & Skills:

High School Diploma or equivalent preferred

One to two years in a similar position, preferably in an upscale or lifestyle brand hotel

Possess a gracious, friendly, and fun demeanor

Ability to multitask, work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Physical Requirements:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Stand, sit, or walk for an extended period of time or for an entire work shift

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Requires manual ability to use, carry, and operate all necessary equipment

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.  The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow Mondrian policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations

Details

Job type
Full-time
Location
Los Angeles, CA, United States
Department
Housekeeping
Starting in
As soon as possible
Contract duration
Indefinite

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